Senior Principal Software Engineer – Enterprise Technology – Customer Support at arenaflex
Unlock the Future of Customer Support Technology with arenaflex
Join arenaflex, a global leader in team collaboration and productivity software, as we embark on an exciting journey to revolutionize the Customer Support Technology landscape. We're seeking an exceptional Senior Principal Software Engineer to spearhead the development of our next-generation Customer Support Technology on top of arenaflex's cloud platform. If you're a seasoned software engineering expert with a passion for innovation and a drive to deliver exceptional customer experiences, we want to hear from you.
About arenaflex
arenaflex is a company that's all about unleashing the potential of every team. Our software products empower teams to collaborate, create, and deliver exceptional results. With a commitment to diversity, equity, and inclusion, we believe that the unique contributions of all arenaflexians create our success. We're a company that values creativity, innovation, and teamwork, and we're looking for like-minded individuals to join our journey.
Job Summary
As a Senior Principal Software Engineer on our Enterprise Technology team, you'll play a critical role in shaping the future of Customer Support Technology at arenaflex. You'll be responsible for developing a strategy to migrate our current Customer Support Technology to a next-generation platform, working closely with dependency teams to develop a plan and roadmap, and driving the adoption of Supportability standards across the entire Engineering organization. You'll also have the opportunity to mentor and lead a team of engineers, ensuring the quality of the code base and operational excellence.
Responsibilities
* Formulate a strategy to move our Customer Support Technology from the current implementation to the next generation Customer Support Technology on top of arenaflex's cloud platform.
- Work with dependency teams to develop a plan and roadmap for the migration.
- Migrate the Customer Support org to the new system while achieving CSS business goals and staying within guardrails to ensure high customer satisfaction and keeping support costs low.
- Develop Supportability standards and drive adoption of those across the entire Engineering organization.
- Help with hiring and mentoring of other engineers on the team.
- Act as Technical Lead for a team of engineers.
- Be responsible for the quality of the code base and operational excellence.
- Build relationships with key Customer Support org stakeholders and Engineering leaders across arenaflex.
Qualifications
* Bachelor's degree in Computer Science or equivalent.
- 10+ years of experience working as a senior Software Engineer.
- 5+ years of experience acting as Technical Lead for a team of engineers.
- Experience with Customer Support Technology, ticketing systems, and use of AI to solve customer support problems will be a plus.
What We Offer
* Competitive base pay within the range of $234,100 - $312,100 (Zone A), $210,700 - $280,900 (Zone B), or $194,300 - $259,000 (Zone C), depending on your location.
- Benefits, bonuses, commissions, and equity opportunities.
- A variety of perks and benefits, including health coverage, paid volunteer days, wellness resources, and more.
- A dynamic and inclusive work environment that values creativity, innovation, and teamwork.
- Opportunities for career growth and professional development.
- A chance to work on cutting-edge projects and technologies.
- A collaborative and supportive team environment.
Compensation
At arenaflex, we strive to design equitable and explainable compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn, we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience.
Perks & Benefits
At arenaflex, we offer a variety of perks and benefits to support you, your family, and to help you engage with your local community. Our offerings include:
- Health coverage
- Paid volunteer days
- Wellness resources
- And so much more!
Visit [go.arenaflex.com/perksandbenefits](http://go.arenaflex.com/perksandbenefits) to learn more.
About arenaflex
At arenaflex, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet, and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all arenaflexians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit [go.arenaflex.com/crh](http://go.arenaflex.com/crh).
Apply Now
If you're a seasoned software engineering expert with a passion for innovation and a drive to deliver exceptional customer experiences, we want to hear from you. Apply now to join our team and be a part of shaping the future of Customer Support Technology at arenaflex. Apply Job! Apply for this job