Experienced Customer Service Agent (Part-Time) – Delivering Legendary Service at arenaflex

About arenaflex

At arenaflex, we're passionate about revolutionizing the travel experience for our customers. As a leading airline, we strive to provide exceptional service, innovative products, and a commitment to excellence that sets us apart from the rest. Our team of dedicated professionals is the backbone of our success, and we're seeking talented individuals to join our ranks as Customer Service Agents.

Job Summary

We're looking for experienced Customer Service Agents to join our part-time team at arenaflex. As a Customer Service Agent, you'll be the face of our airline, providing legendary service to our customers at various service points, including ticket counters and baggage service offices. You'll be responsible for handling ticketing, check-in, and resolving customer inquiries and issues, all while maintaining a friendly and efficient atmosphere.

Responsibilities

As a Customer Service Agent at arenaflex, you'll be responsible for:

• Providing friendly service to and maintaining positive relationships with all internal and external customers
• Working in a cooperative spirit to ensure the success of the company
• Providing legendary customer service to people desiring to travel, use cargo or baggage service by attending to their needs
• Handling any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations, and resolving related complaints and problems
• Greeting and handling customers in a polite and friendly manner
• Handling cash, checks, credit cards, travel vouchers, and coupons as forms of payment for tickets
• Computing charges, making change, and balancing daily transactions
• Checking in baggage and cargo
• Answering telephone to provide information to callers, page customers, resolve problems or complaints, and assist as needed
• Handling transactions required to board the aircraft in a timely and efficient manner
• Dealing with mishandled customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage
• Providing current and accurate fare, schedule, reservations, flight arrival/departure information, and answering all general inquiries from customers and other visitors to the airport terminal
• Completing forms and reports as required by the company
• Writing irregularity and complaint reports as required
• May perform other job duties as directed by Employee's Leaders

Requirements

To be successful as a Customer Service Agent at arenaflex, you'll need to possess the following qualifications:

• Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job
• Able to read documents, follow instructions, learn and understand ticketing procedures, rules, and regulations
• Ability to work well with others as part of a team, meet the public, and work under stressful situations
• Must be able to satisfactorily complete Customer Service Agent training program with an 80% or greater average and an evaluation period
• Must be aware of hazardous situations and be able to handle emergencies as needed
• Must work under tight time constraints to accomplish quick turns of aircraft
• Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement
• Must be able to perform all job functions within a limited space
• Must be able to effectively communicate verbally by telephone, face-to-face, and on public address systems
• Must possess good written and oral skills
• Must be able to communicate information and instructions verbally or via radio equipment

Nice-to-Haves

While not required, foreign language skills are desirable for this role.

Benefits

As a Customer Service Agent at arenaflex, you'll enjoy a range of benefits, including:

• Pay of $19.06 per hour with opportunities for overtime and shift premiums
• Fly for free on any open seat on all arenaflex flights for you and eligible dependents
• Company contributions up to 9.3% of eligible earnings for Retirement Savings Plan
• Potential for annual ProfitSharing contribution in the arenaflex Retirement Savings Plan
• Competitive health insurance for you and your eligible dependents, including pets, starting from the first day of employment

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Agent, you'll have access to a range of training programs and opportunities for advancement. You'll also have the chance to work with a talented team of professionals who are passionate about delivering exceptional service.

Work Environment and Company Culture

As a Customer Service Agent at arenaflex, you'll work in a fast-paced, dynamic environment where no two days are ever the same. You'll be part of a team that's dedicated to providing legendary service to our customers, and you'll have the opportunity to make a real difference in their travel experience. Our company culture is built on a foundation of respect, empathy, and a commitment to excellence. We're a team of passionate professionals who are dedicated to delivering exceptional service, and we're looking for like-minded individuals to join us.

How to Apply

If you're passionate about delivering legendary service and are looking for a challenging and rewarding role, we'd love to hear from you. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Don't miss out on this opportunity to join the arenaflex team and start your career in customer service. Apply now and take the first step towards a rewarding and challenging role with a leading airline. Apply for this job