Experienced Customer Service Representatives – Lost & Found Team at arenaflex DFW Airport
At arenaflex, we're committed to delivering exceptional customer experiences that exceed expectations. As a vital part of our team, the Lost & Found Customer Service Agent plays a crucial role in ensuring that lost items are handled efficiently and effectively. If you're passionate about providing top-notch service, working in a fast-paced environment, and making a real difference in people's lives, we want to hear from you!
About arenaflex DFW Airport
arenaflex DFW Airport is a world-class transportation hub, serving millions of passengers and cargo every year. Our team is dedicated to providing a seamless travel experience, and we're looking for talented individuals to join our ranks. As a Lost & Found Customer Service Agent, you'll be part of a dynamic team that's passionate about delivering exceptional customer service and ensuring that every passenger has a positive experience at our airport.
Key Responsibilities
As a Lost & Found Customer Service Agent, you'll be responsible for:
- Assisting customers during business hours by operating and assisting walk-in customers, answering phones, and inputting required information into the Lost and Found system.
- Researching and verifying the validity of all information before releasing lost items.
- Collecting lost items from terminals and various other areas of the airport grounds, photographing and logging these items, and securing them in a lockable container such as a safe.
- Moving goods and materials in and out of secured lockers, ensuring that all items are accounted for and properly documented.
- Demonstrating strong organizational skills, maintaining a self-driven focus on customer and client satisfaction, and the ability to excel under pressure while meeting extreme deadlines.
- Effective communication, both verbally and in writing, is crucial, as is the ability to solve daily problems and make quick decisions within the operation.
- Learning and utilizing Lost and Found software.
Essential Qualifications
To be successful in this role, you'll need:
- Valid US work authorization.
- Professional demeanor and presentation.
- Flexible schedule and availability, including weekends and holidays.
- Background check and fingerprinting required.
- Drug screen required.
Nice-to-Haves
While not required, the following qualifications would be a plus:
- Previous customer service experience, preferably in a fast-paced environment.
- Experience working with Lost and Found software.
- Ability to lift, push, pull, and carry up to 70 lbs.
- Valid driver's license and ability to drive and operate a vehicle.
Benefits
As a valued member of our team, you'll enjoy:
- Competitive hourly salary of $19.
- Paid parking.
- Voluntary dental insurance.
- Voluntary vision insurance.
- 401k plan.
Work Environment and Culture
At arenaflex, we're committed to creating a positive and inclusive work environment that supports the growth and development of our team members. Our culture is built on the principles of respect, empathy, and open communication. We believe in empowering our employees to make a real difference in people's lives, and we're looking for talented individuals who share our values.
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their skills. We offer a range of training and development opportunities, including:
- On-the-job training and mentorship.
- Access to industry-leading software and technology.
- Opportunities for career advancement and professional growth.
- A supportive and inclusive work environment that encourages collaboration and innovation.
How to Apply
If you're passionate about delivering exceptional customer service and making a real difference in people's lives, we want to hear from you! Apply now to join our dynamic team as a Lost & Found Customer Service Agent at arenaflex DFW Airport. Apply Now! Apply for this job