Experienced Full Stack Data Entry Specialist – IT Service Desk Support

Join arenaflex, a dynamic and fast-paced IT team, as we revolutionize the retail industry with cutting-edge technology and exceptional customer service. At arenaflex, we're not just a company – we're a family. Our IT team is dedicated to providing top-notch support to our business operations, ensuring that our customers receive the best possible experience. As a key member of our team, you'll play a vital role in delivering exceptional IT service desk support, resolving complex issues, and driving business growth.

About arenaflex

arenaflex is a leading retail company with a strong presence in 14 countries worldwide. Our commitment to innovation, customer satisfaction, and employee well-being has earned us a spot on Forbes' list of the "World's Best Bosses." We're proud of our culture, which values teamwork, professionalism, and community service. Our employees and members are at the heart of everything we do, and we strive to create a positive impact on the communities we serve.

What We're Looking For

We're seeking an experienced Full Stack Data Entry Specialist to join our IT Service Desk team in Mumbai, India. As a key member of our team, you'll be responsible for providing exceptional IT support to our business operations, resolving complex issues, and driving business growth.

Key Responsibilities

* Maintain Service Desk metrics by meeting or exceeding targets for quality, productivity, and service

• Develop a deep understanding of arenaflex's business and business objectives, IT Divisional Objectives and goals, various business areas, technical conditions, and systems that support the arenaflex business
• Recognize the impact of changes to IT Supported Systems and adapt investigations to address client issues
• Demonstrate autonomous judgment and responsibility for
• Effectively participate in the development of relational skills and professionalism in interactions with vendors, supported clients, and other IT groups
• Build and maintain helpful, cooperative, effective relationships with second and third-level IT groups, vendors, and supported clients
• Resolve or escalate incidents, and create internal news and knowledge base articles
• Participate in continuous improvement activities by assessing internal tools and processes, and suggesting upgrades
• Provide answers to clients by identifying issues, investigating responses, and guiding clients through remedial actions
• Assess, investigate, and address end-client IT system issues through first-level IT technical support via calls, chat, or email
• Provide detailed documentation of system issues, investigation steps, and related relevant data in a tagging/global positioning framework
• Utilize a wide array of available tools and resources to resolve system issues
• Meet or exceed targets for availability, productivity, quality, and service
• Attend continuous training to strengthen ability to support new and existing equipment and software applications

Requirements

* Energy for and real interest in IT

• Strong critical thinking, investigation skills, and customer service skills
• Positive, mature, and professional attitude
• Excellent written and verbal communication skills
• Ability to work effectively in high-stress situations and within time limitations
• Remarkable hard working attitude, self-motivation, and ability to work independently
• Intermediate areas of strength for to abilities. Candidates should be able to effectively complete a writing assessment
• Planning flexibility to address the needs of the business; a day in and day out/365 climate

Preferred Qualifications

* Past arenaflex business operations experience

• Experience using a tagging/global positioning framework
• Knowledge of and experience using Google Applications, AS400, scheduling, etc.
• Past Service Desk experience or potentially IT-related school degree(s) or certification(s)

About arenaflex Benefits

arenaflex offers a range of benefits to its employees as part of its compensation and motivation package. These benefits can vary based on factors such as job position, location, and other considerations. Some common arenaflex employee benefits include:

• Health coverage: arenaflex provides health coverage plans that cover medical, dental, and vision costs for eligible employees
• Retirement Savings Plan: Employees may have access to a 401(k) plan to save for retirement, with arenaflex often offering contributions or matching
• Paid Time: arenaflex typically provides paid time, including holiday days and occasions, to eligible employees
• Employee Stock Purchase Plan (ESPP): arenaflex may offer an ESPP, allowing employees to purchase company stock at a discounted rate
• Life insurance: arenaflex may provide life insurance coverage to employees, helping to support their families in the event of an unfortunate occurrence
• Employee Assistance Program (EAP): arenaflex may offer an EAP, providing counseling and support services to employees facing personal or business-related challenges
• Tuition Repayment: arenaflex may offer tuition repayment programs to help employees pursue further education or professional development

How to Apply

If you're a motivated and experienced professional looking to join a dynamic and fast-paced IT team, please submit your application through our website. We can't wait to hear from you! Apply Now! Apply for this job