Experienced Full Stack Product Launch Customer Solution Manager – Tech, arenaflex Robotics

Are you a seasoned professional with a passion for innovation, customer satisfaction, and problem-solving? Do you thrive in fast-paced, dynamic environments where no two days are ever the same? If so, we invite you to join arenaflex Robotics, a cutting-edge team of doers who are revolutionizing the world of robotics and software to create unparalleled customer experiences. As an Experienced Full Stack Product Launch Customer Solution Manager at arenaflex Robotics, you will be at the forefront of our Product Launch team, bridging the gap between our Engineering & Product Development and Amazon Operations teams during the rollout of new automation solutions into live Amazon Fulfillment and Transportation Centers. Your expertise will be instrumental in planning and executing the end-to-end launch and field testing of new technologies, ensuring seamless integration and system performance ramp.

About arenaflex Robotics

arenaflex Robotics is a smart team of innovators who are passionate about applying the latest advances in robotics and software to solve real-world issues that will transform our customers' experiences in ways we can't even imagine yet. We are a dynamic, entrepreneurial environment that values critical thinking, self-motivation, and collaboration. Our team is dedicated to delivering Earth's most customer-centric experiences, and we're looking for like-minded individuals to join us on this exciting journey.

Key Responsibilities

As a Product Launch Customer Solution Manager, you will be responsible for:

• Developing and documenting product launch strategy for new technologies, working cross-functionally with technical and non-technical stakeholders
• Owning the end-to-end product launch plan and tracking deliverables, milestones, and risks from the cross-functional launch team
• Holding regular launch readiness meetings with program stakeholders, executive management, and coordinating stakeholder collaboration for these meetings
• Owning and executing communication plans to ensure seamless stakeholder engagement
• Coordinating arenaflex Robotics staff onsite during initial product launch and testing, including full-time and contracted team members
• Establishing and continuously managing partnerships with operations leadership at our test sites
• Identifying requirements and capturing "voice of the customer" product/service feedback to influence product design and development priorities
• Coaching site leaders on arenaflex Robotics best practices and robotics systems and tools
• Traveling up to 35% of the time to Amazon Fulfillment and Transportation Centers

Requirements

To be successful in this role, you will need:

• 3+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
• 2+ years of customer-facing work, engaging with customer executives, technologists, or partners to solve business problems with advanced technologies experience
• Bachelor's degree in science, technology, engineering, math, business, or equivalent
• PMP certification, or SCRUM/Agile, SAFe certification
• Experience in customer-facing work, engaging with customer executives, technologists, or partners to solve business problems with advanced technologies
• Experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion

What We Offer

As a valued member of our team, you can expect:

• Competitive base pay, ranging from $118,200/year in our lowest geographic market up to $204,300/year in our highest geographic market
• Total compensation package, including equity, sign-on payments, and other forms of compensation
• Full range of medical, financial, and/or other benefits
• Opportunities for career growth and professional development in a dynamic, entrepreneurial environment
• Collaborative and inclusive culture that empowers you to deliver the best results for our customers
• Flexible work arrangements, including remote work options
• Access to cutting-edge technologies and innovative projects
• Opportunities to work with a diverse and talented team of professionals

Why Join arenaflex Robotics?

At arenaflex Robotics, we're passionate about creating a workplace that is inclusive, diverse, and empowering. We believe that our employees are our greatest asset, and we're committed to providing them with the tools, resources, and support they need to succeed. If you're a motivated, innovative, and customer-focused individual who is passionate about making a difference, we invite you to join our team and be part of something amazing.

How to Apply

If you're ready to take your career to the next level and join a team of innovators who are changing the world, apply now! Visit our career site to submit your application, and don't forget to follow us on social media to stay up-to-date on the latest news and opportunities at arenaflex Robotics. Apply for this job