Experienced Customer Service & Reputation Management Specialist – Online Review Response & Customer Follow-Up

At arenaflex, we're dedicated to delivering exceptional home services to our customers in the Denver/Colorado area. As a proactive and customer-focused professional, you'll play a crucial role in maintaining our reputation, addressing customer concerns, and converting leads into booked appointments. If you're passionate about turning feedback into opportunities and enjoy engaging with customers, we'd love to hear from you!

About arenaflex

arenaflex is a home service company that prides itself on providing top-notch services to our customers. We're committed to building long-lasting relationships with our clients, and we're looking for like-minded individuals to join our team. As a customer-focused company, we believe in the importance of reputation management and customer satisfaction. Our team is dedicated to delivering exceptional service, and we're looking for a skilled professional to help us achieve our goals.

Responsibilities

As an Experienced Customer Service & Reputation Management Specialist, you'll be responsible for managing online reviews and handling customer follow-ups. Your primary duties will include:

• Responding to Yelp & Google reviews within 10 minutes (both positive and negative) with personalized, professional responses—no generic templates.
• Engaging with negative reviews to resolve issues and encourage customers to update their ratings when possible.
• Calling back dissatisfied customers to discuss their concerns and schedule follow-up appointments if needed.
• Reaching out to new leads immediately after they submit an inquiry to schedule service appointments.
• Maintaining a friendly, professional, and solution-oriented approach in all interactions.

Key Responsibilities:

* Online Review Response: + Respond to Yelp & Google reviews within 10 minutes + Engage with negative reviews to resolve issues + Encourage customers to update their ratings when possible

• Customer Follow-Up:

+ Call back dissatisfied customers to discuss concerns + Schedule follow-up appointments if needed + Maintain a friendly, professional, and solution-oriented approach

• Lead Follow-Up:

+ Reach out to new leads immediately after they submit an inquiry + Schedule service appointments

Requirements

To be successful in this role, you'll need:

• Strong writing and communication skills
• Proficiency in English (both written and spoken) to ensure clear and professional communication
• Comfortable speaking on the phone to follow up with customers and leads
• Experience in customer service, reputation management, or sales, preferred
• Ability to handle sensitive situations with professionalism and empathy
• Familiarity with Yelp, Google My Business, and local search ranking factors is a plus

Why Join arenaflex?

This role is a key part of our customer service and marketing strategy. Your work will help us strengthen our brand, improve customer satisfaction, and increase conversions. As a member of our team, you'll have the opportunity to:

• Work with a dynamic and customer-focused company
• Develop your skills in reputation management and customer service
• Contribute to the growth and success of arenaflex
• Enjoy a collaborative and supportive work environment
• Participate in ongoing training and development opportunities

Career Growth Opportunities & Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a member of our team, you'll have access to:

• Ongoing training and development opportunities
• Mentorship and coaching from experienced professionals
• Opportunities for advancement and career growth
• A collaborative and supportive work environment

Work Environment & Company Culture

arenaflex is a dynamic and customer-focused company that values teamwork, innovation, and customer satisfaction. Our work environment is collaborative and supportive, with a focus on delivering exceptional service to our customers. As a member of our team, you'll have the opportunity to work with a talented and dedicated group of professionals who share your passion for customer service and reputation management.

Compensation, Perks, & Benefits

arenaflex offers a competitive compensation package, including:

• Competitive salary
• Ongoing training and development opportunities
• Opportunities for advancement and career growth
• A collaborative and supportive work environment
• Comprehensive benefits package, including health insurance, retirement savings, and paid time off

How to Apply

If you're a proactive and customer-focused professional with a passion for reputation management and customer service, we'd love to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job