Experienced Customer Service Representative – Medicaid and Medicare Support

As a Customer Service Representative at arenaflex, you will play a vital role in delivering exceptional telephone assistance to arenaflex Medicaid and Medicare members and providers. This position is designed for individuals who are passionate about delivering high-quality customer service and are committed to enhancing the healthcare experience for our members. You will be responsible for addressing a variety of inquiries, including eligibility verification, provider changes, and requests for ID cards. Your ability to communicate effectively and empathetically will be essential in ensuring that each caller receives the support they need.

About arenaflex

arenaflex is a leading healthcare organization dedicated to providing innovative solutions that improve the lives of our members. With a strong commitment to customer service, we strive to create a positive experience for every caller. Our team is passionate about making a difference in the lives of our members by providing them with the information and support they need to navigate their healthcare options.

Responsibilities

As a Customer Service Representative at arenaflex, you will be responsible for:

• Answering incoming member and provider calls and responding to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits, and programs.
• Providing excellent customer service to ensure a positive experience for callers.
• Meeting performance standards, attendance requirements, and call quality goals.
• Communicating effectively with members and providers both orally and in written form.
• Maintaining high-speed internet connectivity with secure service via ethernet cable.

Requirements

To succeed in this role, you must:

• Possess a High School Diploma or equivalent GED.
• Be able to communicate effectively with members and providers orally and in written form.
• Meet performance standards, attendance requirements, and call quality goals.
• Be self-sufficient and capable of working from home, as well as commuting to the office in Charleston, WV, when necessary due to technical issues.

Nice-to-haves

While not required, experience with working remotely in a call center setting and experience with Medicaid and Medicare would be beneficial.

Benefits

As a valued member of the arenaflex team, you will enjoy a comprehensive benefits package, including:

• Full range of medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Employee Stock Purchase Plan for eligible employees.
• Fully-paid term life insurance plan for eligible employees.
• Short-term and long-term disability benefits.
• Numerous well-being programs.
• Education assistance and free development courses.
• CVS store discount and discount programs with participating partners.
• Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.

Career Growth Opportunities and Learning Benefits

arenaflex is committed to the growth and development of our team members. We offer a range of training programs and opportunities for advancement, including:

• Comprehensive training program to ensure you are well-prepared to assist our members and providers effectively.
• Ongoing coaching and feedback to help you meet performance standards and achieve your goals.
• Opportunities for advancement to leadership roles or specialized positions within the organization.

Work Environment and Company Culture

arenaflex is a dynamic and supportive work environment that values collaboration, innovation, and customer service. Our team is passionate about making a difference in the lives of our members, and we strive to create a positive and inclusive work environment that encourages growth and development.

Compensation and Perks

arenaflex offers a competitive compensation package, including a salary range of $40,000 - $60,000 per year, depending on experience. You will also enjoy a range of perks and benefits, including:

• Comprehensive benefits package.
• Paid Time Off (PTO) or vacation pay.
• Paid holidays throughout the calendar year.
• Education assistance and free development courses.
• CVS store discount and discount programs with participating partners.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We look forward to hearing from you!

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