Experienced Ramp Agent (Customer Service Agent) - MSP at arenaflex

Join the arenaflex Team and Take Your Career to New Heights

Are you a people person with a passion for delivering exceptional customer service? Do you thrive in fast-paced environments and enjoy working as part of a dynamic team? If so, we want to hear from you! As an Experienced Ramp Agent (Customer Service Agent) at arenaflex, you will play a critical role in ensuring our customers' baggage and cargo arrive safely and on time. With a focus on safety, efficiency, and customer satisfaction, you will be an integral part of our airport operations team.

About arenaflex

arenaflex is a leading airline that has been connecting people and communities for over 90 years. Our mission is to provide safe, reliable, and exceptional customer service, while continuously innovating and improving our operations. At arenaflex, we value our employees and recognize that they are the driving force behind our success. We offer a dynamic and inclusive work environment, with opportunities for growth and development, as well as a comprehensive benefits package to support your physical, emotional, and financial well-being.

Key Responsibilities

As an Experienced Ramp Agent (Customer Service Agent) at arenaflex, your primary responsibilities will include:

• Safely lifting, loading, unloading, and transporting baggage, mail, and cargo to and from aircraft, ensuring timely connections by guiding incoming and departing aircraft from the gate positions.
• Safeguarding cargo, baggage, and mail from damage, loss, and weather conditions.
• Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion.
• Operating baggage scanners and computers to ensure baggage is routed accurately to the customer's destination.
• Maintaining a high level of customer service, responding to customer inquiries and resolving issues in a professional and courteous manner.
• Collaborating with other airport teams to ensure seamless operations and efficient baggage handling.
• Participating in safety training and adhering to safety protocols and procedures.

Work Environment and Schedule

As a Ramp Agent (Customer Service Agent) at arenaflex, you will work in a fast-paced airport environment, with a focus on safety and efficiency. Your schedule will be based on operational needs, with shifts ranging from early morning to overnight. You will work between 20 and 40 hours per week, with opportunities for overtime and career advancement.

Benefits and Perks

At arenaflex, we offer a comprehensive benefits package to support your physical, emotional, and financial well-being. Some of the benefits and perks you can expect include:

• Competitive salary, industry-leading profit-sharing program, and performance incentives.
• 401(k) with generous company contributions up to 9%.
• Paid time off, including vacation, holidays, paid personal time, maternity and parental leave.
• Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life benefits.
• Family care assistance, including fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
• Domestic and International space-available flight privileges for employees and eligible family members.
• Career development programs to achieve your long-term career goals.
• Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
• Recognition rewards and awards through the platform Unstoppable Together.
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies.
• Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks, such as car and hotel rentals, auto, home, and pet insurance, legal services, and childcare.

What You Need to Succeed

To be successful as an Experienced Ramp Agent (Customer Service Agent) at arenaflex, you will need to possess the following qualifications:

• Consistently prioritize safety and security of self, others, and personal data.
• Embrace diverse people, thinking, and styles.
• Possess a high school diploma, GED, or high school equivalency.
• Be at least 18 years of age and have authorization to work in the United States.
• Have a valid driver's license.
• Proficiency in English.
• Pass a physical ability test (PAT). You can prepare for the PAT by watching this video.
• Must wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE.
• Ability to hold airport-specific requirements such as a SIDA Badge and Customs Seal.

What Will Give You a Competitive Edge

While not required, the following qualifications will give you a competitive edge in this role:

• N/A

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join the arenaflex team today! Apply for this job