Experienced Customer Service Representative – Healthcare Revenue Cycle Support

At arenaflex, we are dedicated to delivering exceptional customer service to our clients while fostering a productive and inclusive work environment for our employees. As a leading provider of administrative and clinical support staff, we are seeking an experienced Customer Service Representative to join our team. This role will support arenaflex's partnership with ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast, comprising over 2,800 physicians, surgeons, dentists, and nurses offering more than 240 specialties and subspecialties.

About arenaflex

arenaflex is a top healthcare provider network committed to delivering high-quality administrative and clinical support services to our clients. Our team of experts is dedicated to providing exceptional customer service while maintaining a productive environment for all employees. With a focus on revenue cycle management, we strive to ensure seamless interactions between patients, insurance carriers, and healthcare providers.

Job Summary

We are seeking an experienced Customer Service Representative to join our team in a remote capacity, with occasional requirements to visit our office for training, meetings, and other business needs. As a Customer Service Representative, you will be responsible for handling and resolving incoming phone calls from patients, insurance carriers, and physician offices. Your primary focus will be on collections of outstanding patient balances, establishing payment arrangements, and updating patient and guarantor accounts with new demographic and insurance coverage information.

Key Responsibilities

* Handle a large volume of calls and perform work in a timely manner

• Attempt to collect full payment from patients or guarantors in a professional and courteous manner
• Establish payment arrangements per guidelines, documenting terms in the billing system
• Apply payments collected over the phone to each date of service
• Handle customer inquiries, disputes, and complaints, escalating contentious complaints to a supervisor or higher management
• Obtain all insurance, demographic, guarantor information, and update patient profiles as well as bill third-party payers as appropriate
• Clearly document in the system a summary of work and follow-up steps after each call

Essential Qualifications

* High school graduate or GED certificate required

• A minimum of 6 months' experience in a physician billing or third-party payer environment
• Demonstrated understanding of contracts, insurance benefits, exclusions, and other billing requirements, as well as claim forms, HMOs, PPOs, Medicare, Medicaid, and compliance program regulations
• Ability to understand and navigate the payer adjudication process
• Experience with patient financial and practice management systems, preferably in Epic and/or other electronic billing systems

Preferred Qualifications

* Knowledge of medical terminology

• Previous call center/claims experience
• Previous experience in an academic healthcare setting

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment with multiple priorities
• Strong problem-solving and analytical skills
• Proficiency in electronic billing systems and medical terminology
• Ability to maintain confidentiality and handle sensitive information

Career Growth Opportunities and Learning Benefits

As a Customer Service Representative at arenaflex, you will have opportunities to grow and develop your skills in a dynamic and supportive environment. Our comprehensive training program will equip you with the knowledge and expertise needed to excel in this role. You will also have access to ongoing learning and development opportunities, including training sessions, workshops, and conferences.

Work Environment and Company Culture

arenaflex is committed to providing a productive and inclusive work environment for all employees. Our office is located in a convenient location, and we offer a competitive comprehensive benefit package to eligible employees, including healthcare and various other benefits. We are an equal employment opportunity employer and adhere to all requirements of all applicable federal, state, and local civil rights laws.

Compensation and Benefits

The hourly rate for this position ranges from $21.63 to $26.44, based on a variety of factors, including but not limited to experience, skill set, training, and education. arenaflex offers a competitive comprehensive benefit package to eligible employees, including healthcare and various other benefits.

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and adheres to all requirements of all applicable federal, state, and local civil rights laws. We are committed to providing a diverse and inclusive work environment for all employees. Apply for this job