Experienced Customer Sales and Service Representative – Hybrid

Join arenaflex, a global leader in communications and technology, as a Customer Sales and Service Representative in our Johnson City, Tennessee location. This hybrid-remote position offers the perfect blend of in-center and remote work, allowing you to create meaningful connections with customers while enjoying the flexibility of working from home.

About arenaflex

arenaflex is a global leader in communications and technology, dedicated to connecting people with their world, everywhere they live and work. For over a century, we have consistently provided innovative, reliable, high-quality products and services. Our mission is to mobilize our customers' worlds with advanced mobile services, next-generation TV, high-speed Internet services, and smart solutions for businesses. As a Customer Sales and Service Representative, you will be the voice of arenaflex, creating meaningful connections with each customer and redefining customer service. Every interaction is an opportunity to introduce the latest technology, services, and offers, helping our customers stay connected to what matters most.

Key Responsibilities:

* Handle customer interactions (calls, chats, emails) in a fast-paced environment, providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty.

• Accurately resolve issues related to service, billing, payments, and collections, building customer confidence and loyalty by resolving issues.
• Explain bills and product features clearly, troubleshoot basic problems, and seek higher support if needed.
• Support various customer inquiries, including technical issues, and work a flexible 40-hour per week schedule, which may include nights and weekends.
• Participate in paid training to round out your experience with the latest technology, devices, and our entire lineup of products, services, and promotions.

What We Are Looking For:

* Unwavering Customer Focus: You are dedicated to providing exceptional customer service, ensuring that every interaction is a positive experience.

• Strong Work Ethic: You are a self-motivated individual who is committed to meeting and exceeding sales and service goals.
• Adaptability: You are flexible and able to adapt to changing situations, priorities, and deadlines.
• Problem-Solving Skills: You are able to analyze complex issues, identify solutions, and implement effective resolutions.
• Attention to Details: You are meticulous and detail-oriented, ensuring that every interaction is accurate and complete.

Joining Our Team Comes with Amazing Perks and Benefits:

* Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available), and arenaflex home phone.

• Tuition reimbursement program.
• Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 6 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.
• Paid Parental Leave.
• Medical/Dental/Vision coverage.
• 401(k) plan.
• Additional sick leave beyond what state and local law require may be available but is unprotected.
• Adoption Reimbursement.
• Disability Benefits (short term and long term).
• Life and Accidental Death Insurance.
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal.
• Employee Assistance Programs (EAP).
• Extensive employee wellness programs.

Work-from-Home Requirements:

* You will need verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection).

• Your workspace will need to be in alignment with work-from-home standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
• You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.

Career Possibilities are Limitless with arenaflex

You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you!

Weekly Hours:

40

Time Type:

Regular

Location:

Johnson City, Tennessee

Remote:

Yes

Equal Employment Opportunity (EEO) Statement

arenaflex is an equal employment opportunity (EEO) employer, committed to providing equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, arenaflex will provide reasonable accommodations for qualified individuals with disabilities.

Apply Today!

If you're ready to take the lead as the voice of arenaflex, apply today! Apply for this job