Experienced Customer Success Representative – Local Business Growth and Retention Specialist at arenaflex

At arenaflex, we're passionate about empowering local businesses to thrive in their communities. As a dedicated and driven Customer Success Representative, you'll play a vital role in providing exceptional support to our small business advertisers, helping them grow and succeed on our platform. If you're a people person with a passion for local businesses, we'd love to have you join our team! What You'll Do As a Customer Success Representative at arenaflex, you'll be responsible for delivering a 5-star experience to our small business advertisers. Your primary focus will be on providing timely and exceptional customer support, helping to strengthen arenaflex's revenue retention and drive business growth. Your day-to-day responsibilities will include: * Logging into an inbound phone queue to consult and educate current Yelp advertisers on the value of our platform * Highlighting ad performance metrics to demonstrate the return on investment for our clients * Utilizing strong listening and conflict resolution skills to handle escalated client issues * Becoming an expert in arenaflex's advertising solutions and adapting product recommendations to suit client needs * Exhibiting strong communication skills, both externally with clients and internally with other arenaflex employees * Remaining organized and efficient in a fast-paced environment * Consistently achieving and exceeding monthly goals What It Takes To Succeed To excel in this role, you'll need to possess a combination of skills, experience, and personal qualities. Here are some of the key requirements: * A Bachelor's Degree or 3+ years of relevant client-facing experience * Technical proficiency with computers and information systems * Strong communication skills (verbal and written) * Problem-solving and troubleshooting skills * Experience in account management, sales, advertising, or small business (preferred) * A love for local businesses and an understanding of their importance in local economies * Excellent time management and organizational skills, with the ability to track and complete numerous details * The ability to handle tough conversations with business owners in a professional, solutions-oriented manner * The ability to strike a balance between consulting and supporting as needed * A willingness to receive and implement feedback * The ability to thrive in a fast-paced and always-changing environment What You'll Get As a valued member of the arenaflex team, you'll enjoy a comprehensive benefits package, including: * Effective your first day: Medical, vision, and dental coverage * Mental health support and services via Modern Health * 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday and 7 paid wellness days * Up to 14 weeks of parental leave * Monthly wellness subsidy * Flexible spending account * 401(k) retirement savings plan * Employee stock purchase plan * Work from home reimbursement * A competitive base salary of $50,000 + performance-based incentives Our Commitment to Diversity and Inclusion At arenaflex, we believe that diversity is an expression of all the unique characteristics that make us human. We're committed to creating an inclusive and equitable work environment, where everyone feels valued and empowered to succeed. We recognize that diverse backgrounds and perspectives strengthen our teams and our product, and we're proud to be an equal opportunity employer. How to Apply If you're a motivated and customer-focused individual with a passion for local businesses, we'd love to hear from you! Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Note arenaflex is an equal opportunity employer and considers qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability. We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law. We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] or 415-969-8488. ```html

Join Our Team

At arenaflex, we're passionate about empowering local businesses to thrive in their communities. As a dedicated and driven Customer Success Representative, you'll play a vital role in providing exceptional support to our small business advertisers, helping them grow and succeed on our platform.

Key Responsibilities

• Logging into an inbound phone queue to consult and educate current arenaflex advertisers on the value of our platform
• Highlighting ad performance metrics to demonstrate the return on investment for our clients
• Utilizing strong listening and conflict resolution skills to handle escalated client issues
• Becoming an expert in arenaflex's advertising solutions and adapting product recommendations to suit client needs
• Exhibiting strong communication skills, both externally with clients and internally with other arenaflex employees
• Remaining organized and efficient in a fast-paced environment
• Consistently achieving and exceeding monthly goals

Requirements

• A Bachelor's Degree or 3+ years of relevant client-facing experience
• Technical proficiency with computers and information systems
• Strong communication skills (verbal and written)
• Problem-solving and troubleshooting skills
• Experience in account management, sales, advertising, or small business (preferred)
• A love for local businesses and an understanding of their importance in local economies
• Excellent time management and organizational skills, with the ability to track and complete numerous details
• The ability to handle tough conversations with business owners in a professional, solutions-oriented manner
• The ability to strike a balance between consulting and supporting as needed
• A willingness to receive and implement feedback
• The ability to thrive in a fast-paced and always-changing environment

Benefits

• Effective your first day: Medical, vision, and dental coverage
• Mental health support and services via Modern Health
• 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday and 7 paid wellness days
• Up to 14 weeks of parental leave
• Monthly wellness subsidy
• Flexible spending account
• 401(k) retirement savings plan
• Employee stock purchase plan
• Work from home reimbursement
• A competitive base salary of $50,000 + performance-based incentives

How to Apply

If you're a motivated and customer-focused individual with a passion for local businesses, we'd love to hear from you! Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and considers qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability. We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law. We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] or 415-969-8488.

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