Experienced Customer Service Representative – Delivering Exceptional Customer Experiences at arenaflex

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a key member of our team, you'll play a vital role in ensuring our customers receive top-notch service from order placement to completion. If you're a motivated professional with a passion for delivering excellent customer service and sales support, we'd love to hear from you!

About arenaflex

arenaflex is a leading organization dedicated to providing innovative solutions and exceptional customer experiences. Our team is comprised of talented individuals who share a common goal: to deliver outstanding results and exceed customer expectations. We're committed to fostering a culture of collaboration, innovation, and continuous learning, and we're excited to welcome like-minded professionals to our team.

Job Summary

We're seeking an Experienced Customer Service Representative to join our team. As a key point of contact for customer inquiries, sales support, and order coordination, you'll interact with customers via phone, email, and in person to ensure an exceptional customer experience. If you're a solutions-driven, highly intuitive, and organized professional with a passion for delivering excellent customer service and sales support, we'd love to hear from you!

Responsibilities

As an Experienced Customer Service Representative, you'll be responsible for:

• Processing and managing daily sales orders in QuickBooks, ensuring prompt and accurate order entry
• Acknowledging all orders and providing customers with timely status updates
• Entering Build Assemblies for production service jobs, including prototypes, clamshell washing, and custom plastic pallets
• Attending weekly production meetings and collaborating with the sales team to update orders and customers with revised ETAs
• Maintaining the Sales Order Tracking report with up-to-date and accurate information
• Managing digital catalog files for prototypes and custom plastic pallets
• Assisting the accounting team with customer maintenance tasks such as questionnaires, document requests, and certificates
• Generating purchase orders for all drop-ship items
• Performing additional duties and projects as assigned

Essential Functions

* Working in a smoke-free environment

• Maintaining confidentiality and handling sensitive customer information with discretion
• Collaborating with internal teams to ensure seamless communication and customer satisfaction
• Adapting to changing priorities and deadlines in a fast-paced environment
• Providing exceptional customer service and support to both internal and external customers

Skills and Qualifications

* 2+ years of experience in customer service, sales support, or a related field

• Basic computer skills, including proficiency in Microsoft Office and QuickBooks
• Excellent communication and interpersonal skills, with the ability to interact with customers and internal teams effectively
• Strong problem-solving and analytical skills, with the ability to resolve customer issues and concerns efficiently
• Ability to work in a team environment and collaborate with colleagues to achieve shared goals
• High school diploma or equivalent required; associate's or bachelor's degree preferred
• Experience with order processing, purchase orders, and sales tracking a plus

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As an Experienced Customer Service Representative, you'll have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge
• Mentorship and coaching from experienced colleagues and leaders
• Opportunities for career advancement and professional growth within the organization
• A comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility)

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced organization that values innovation, collaboration, and customer satisfaction. Our team is comprised of talented individuals who share a common goal: to deliver outstanding results and exceed customer expectations. We're committed to fostering a culture of continuous learning, innovation, and teamwork, and we're excited to welcome like-minded professionals to our team.

Compensation and Perks

We offer a competitive salary range of $20 - $20.01 per hour, depending on experience and qualifications. In addition, we offer a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

How to Apply

If you're a motivated professional with a passion for delivering excellent customer service and sales support, we'd love to hear from you! Please submit your resume and a cover letter to [arenaflex email address]. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to fostering a culture of inclusion and respect, and we're excited to welcome talented professionals from all backgrounds to our team.

Accommodations

If you require a reasonable accommodation to make your application or interview experience a great one, please contact [arenaflex HR email address]. We're committed to ensuring that our hiring and interview process meets the needs of all applicants.

Posting Duration

This posting is open for thirty (30) days. Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance. Qualified applicants in the unincorporated areas of Los Angeles County with criminal histories will be considered for employment in accordance with the Los Angeles County's Fair Chance Ordinance for Employers. We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Apply Job! Apply for this job