Experienced Customer Success Manager – Restaurant Technology and Customer Experience

At arenaflex, we're revolutionizing the way local businesses succeed online. Our all-in-one platform empowers restaurant owners to build their website, drive online orders, create their own branded app, manage customer relationships, and set up marketing automations. With a proven track record of helping thousands of restaurant owners save their businesses and thrive, we're now looking for a proactive and results-driven Customer Success Manager to join our team.

About arenaflex

arenaflex is the ultimate platform for restaurants to succeed online. Our mission is to help independent restaurants and local businesses overcome the challenges of the digital age. With a strong foundation in SMB software, our team has grown from under 100 to nearly 200 talented individuals in just a few years. We've attracted top talent from successful companies like Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire, and Stripe. As we scale even faster in 2025, we're looking for a Customer Success Manager who can help us deliver a world-class customer experience and drive growth.

Our Vision

Our vision is to empower tens of millions of local business owners to succeed in the digital age. We're starting by helping independent restaurants, but our solution will soon scale to every other local business type. With our platform, businesses will be able to build their online presence, drive sales, and manage customer relationships with ease.

Our Traction

In just over three years, we've generated tens of millions in revenue, served millions of guests, and processed hundreds of millions of online orders. Our customers have saved their businesses and thrived, and we're proud of the impact we've made. As we continue to grow, we're looking for a Customer Success Manager who can help us maintain our high standards and drive even more success.

Our Team

Our team is diverse, talented, and passionate about helping local businesses succeed. We're a remote-first, global company with a sales hub in Toronto and office locations in San Francisco. We prioritize collaboration, innovation, and customer satisfaction. As a Customer Success Manager, you'll be part of a dynamic team that's dedicated to delivering exceptional results.

Why We're Looking for You

We're looking for a proactive and results-driven Customer Success Manager who can help us deliver a world-class customer experience and drive growth. In this role, you'll manage a large portfolio of customers across all stages of the customer lifecycle. Your primary focus will be on engaging with our most at-risk customer segment to maximize product adoption, deliver customer value, and mitigate churn risks. Through your efforts, you'll aim to generate brand ambassadors and uncover expansion opportunities to drive growth.

Key Responsibilities

* Manage a large portfolio of 120+ customers across all stages of the customer lifecycle

• Engage with our most at-risk customer segment to maximize product adoption, deliver customer value, and mitigate churn risks
• Deliver a world-class customer experience in collaboration with our Launch and Support teams
• Help customers improve ROI through strategic, personalized advice and solutions
• Drive customer retention by reducing churn and enhancing satisfaction
• Play an integral role in refining health metrics and scaling success across our customer base
• Expand arenaflex's footprint by uncovering and driving growth opportunities

What We Look For

We're seeking candidates who bring a proactive mindset, adaptability, and strong interpersonal skills to thrive in a fast-paced environment. Specifically, we value individuals who:

• Excel in maintaining a high volume of daily calls and meetings while effectively managing their time
• Demonstrate strength in objection handling and deescalating challenging conversations
• Can quickly context-switch to address diverse customer needs with ease
• Are skilled at interpreting and leveraging data to inform customer interactions and guide strategic decisions
• Can leverage strategic thinking and the ability to engage in challenging conversations to influence customers
• Ability to prioritize a pipeline effectively, ensuring early intervention with accounts at risk of churn
• Are solution-oriented, with a big-picture perspective that drives long-term success
• Possess grit, adaptability, and the ability to navigate ambiguity with confidence

The Impact You Will Have

As a Customer Success Manager, your work will have a direct impact on the success and growth of both arenaflex and our customers. In this role, you'll:

• Deliver a world-class customer experience in collaboration with our Launch and Support teams
• Help customers improve ROI through strategic, personalized advice and solutions
• Drive customer retention by reducing churn and enhancing satisfaction
• Play an integral role in refining health metrics and scaling success across our customer base
• Expand arenaflex's footprint by uncovering and driving growth opportunities

Minimum Requirements

To be considered for this role, you should meet the following qualifications:

• 2+ years of experience in a Customer Success or Account Management role
• Proven success in account management or full-cycle sales, with a demonstrated track record of achieving results
• Experience with Customer Success tools, including (but not limited to) Salesforce, Sales Loft, TalkDesk, Gong, Loom, and Metabase
• A background in B2B2C, ideally within the food/hospitality and technology space
• A commitment to personal growth and continuous development
• Bonus: Experience working in a restaurant, bringing additional perspective to the role

Pay and Benefits

The estimated base salary for this role is $80,000 - 90,000 USD plus a generous equity pre-IPO equity package. Other benefits include comprehensive health coverage, work from anywhere (100% remote workplace), unlimited PTO - plus extra fun perks!

Notice - Employment Scams

Communication from our team regarding job opportunities will only be made by an arenaflex employee with an @arenaflex.com email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by a scammer, please mark the communication as "phishing" or “spam” and do not respond. If you're passionate about helping local businesses succeed and are looking for a challenging and rewarding role, we encourage you to apply to this exciting opportunity at arenaflex. Apply for this job