Experienced Customer Solutions Representative - Collector - Remote Opportunity with arenaflex

Join arenaflex's dynamic team and embark on a rewarding career in customer service and collections! Are you a customer-centric individual with a passion for helping people? Do you thrive in a fast-paced environment where no two days are the same? Look no further! arenaflex is seeking an experienced Customer Solutions Representative - Collector to join our team. As a key member of our collections team, you will play a vital role in helping customers get back on track with their financial obligations while providing exceptional customer service.

About arenaflex

arenaflex is a customer-centric, leading digital financial services company that is relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. We are committed to diversity and inclusion in the workplace and strive to create a culture that values and respects the unique perspectives and experiences of our employees.

The Opportunity

As a Customer Solutions Representative - Collector, you will be responsible for contacting customers to determine the reason for payment delinquency and negotiating payment commitments. You will work in a fun team environment, helping customers bring their accounts current while maintaining professionalism and adhering to industry best practices. With extensive training and a focus on compliance, negotiating, and selling skills, you will be equipped to handle accounts with speed and accuracy while meeting required performance standards and metrics.

Key Responsibilities:

* Contact customers to determine reason for payment delinquency and negotiate payment commitments

• Handle accounts with speed and accuracy while maintaining professionalism
• Complete phone calls to meet required performance standards and metrics
• Confirm and/or negotiate payment arrangements; research any discrepancies
• Maintain established objectives for delinquency, repossessions, and net losses; stay informed of changes in policies and procedures
• Must maintain strict confidentiality
• Willing to work flexible schedules, weekends, and holidays, and overtime as necessary to meet business needs
• Uses computerized system for tracking, information gathering, and/or troubleshooting
• Respond to customer inquiries via telephone, Shaw workflows, CRTS, and/or e-mails within established time frame
• Evaluate accounts to find a win/win solution to avoid repossession loss
• Document all accounts accurately, clearly, and concisely noting reason for hardship and potential repossession loss
• Responds with accurate information pertinent to the caller's questions using professionalism and integrity
• Adhere to all state and federal laws in the handling of accounts

Essential Qualifications:

* High School Diploma or equivalent required

• Prior experience in financial services or similar industry preferred
• Associate degree or bachelor's degree in business or related field may be used in lieu of experience
• Bilingual skills (Spanish) are a plus
• Excellent listening, oral, and written communication skills
• Attention to detail
• Professional phone etiquette
• Skip tracing skills preferred
• Sales and/or persuasive negotiation skills
• Microsoft Windows and internet-based applications experience required
• Basic typing/data entry skills
• Ability to multi-task and maintain key performance metrics surrounding delinquency, repossessions, call statistics, and Quality Assurance standards

Preferred Qualifications:

* Associate degree or bachelor's degree in business or related field

• Prior experience in collections or customer service
• Certification in collections or customer service
• Experience with computerized systems for tracking, information gathering, and/or troubleshooting

Skills and Competencies:

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment with multiple priorities
• Strong analytical and problem-solving skills
• Ability to maintain confidentiality and handle sensitive information
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team
• Strong negotiation and sales skills
• Ability to adapt to changing policies and procedures

Career Growth Opportunities and Learning Benefits:

* arenaflex offers a comprehensive training program to ensure your success in the role

• Opportunities for career growth and advancement within the company
• Access to ongoing training and development programs to enhance your skills and knowledge
• Collaborative and supportive work environment

Work Environment and Company Culture:

* arenaflex is a remote-friendly company with a flexible work environment

• Collaborative and supportive work environment
• Opportunities for socialization and team-building activities
• Recognition and rewards for outstanding performance

Compensation, Perks, and Benefits:

* Competitive base pay range: $47,840 - $52,000 USD

• Incentive compensation: Eligible to participate in a variable incentive plan
• Comprehensive benefits package, including:

+ Time Away: 11 paid holidays, 20 paid time off days, and 8 hours of volunteer time off, yearly + Planning for the Future: Industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs, and 529 educational save up assistance programs + Supporting your Health & Well-being: Flexible health and insurance options, including medical, dental, and vision, employee, spouse, and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program + Building a Family: Adoption, surrogacy, and fertility assistance, paid parental and caregiver leave, Dependent Day Care FSA, back-up child and adult/elder care days, and childcare discounts + Work-Life Integration: Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers program, and other employee discount programs

How to Apply:

If you are a motivated and customer-focused individual with a passion for helping people, we encourage you to apply for this exciting opportunity! Please visit our website at [www.arenaflex.com](http://www.arenaflex.com) to submit your application. Apply for this job