Experienced Customer Service Representative – Delivering Exceptional Financial Services Experience at arenaflex

Introduction

At arenaflex, we're committed to providing a supportive and inclusive work environment that fosters growth, learning, and well-being. As a leading financial services company, we're dedicated to helping our customers achieve their financial goals while maintaining a strong risk mitigating and compliance-driven culture. We're seeking an experienced Customer Service Representative to join our team in Chief Operating Office - Operations, where you'll play a vital role in delivering exceptional customer experiences and driving business growth.

About arenaflex

arenaflex is a forward-thinking financial services company that's passionate about making a positive impact on our customers' lives. We're proud to be ranked #2 on the 2023 LinkedIn Top Companies list and #1 among financial services companies as the best workplace to grow your career in the U.S. Our commitment to diversity, equity, and inclusion is unwavering, and we welcome applications from all qualified candidates, regardless of their background or identity.

Job Summary

As an Associate Customer Service Representative, you'll be responsible for providing exceptional customer service and support to our customers through various channels, including phone, text, chat, video chat, and other lines of communication. You'll work in a fast-paced, high-volume environment, navigating multiple computer systems and applications to resolve customer inquiries and issues efficiently. Your strong communication skills, empathy, and problem-solving abilities will enable you to build trust with our customers and provide a best-in-class experience.

Key Responsibilities

* Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat, and other lines of communication in a fast-paced, high-volume environment

• Perform routine tasks such as answering inquiries, resolving problems, and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
• Regularly receive direction from supervisor and escalate questions and issues to more senior employees
• Interact with team on basic information, plus internal or external customers

Essential Qualifications

* 6+ months of Customer Service, Financial Services, or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues
• Ability to execute in a fast-paced, high-demand, metric-driven call center environment
• Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy

Preferred Qualifications

* Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions, and other needs as requested by customers

• Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information
• Knowledge, understanding, and experience of internet, mobile, and social media technology

Job Expectations

* Must be able to attend full duration of required training period

• This position is not eligible for Visa sponsorship
• Ability to work additional hours as needed
• Schedule may be eligible for a shift differential under the terms of the shift differential policy
• Must work on-site at the location posted

Training Schedule

* Monday-Friday 8:00 am-4:30 pm

Work Schedule

* Operating hours for line of business Monday-Friday 8:00 am-6:00 pm

• We're open 24 hours a day. Your regular work schedule will be based on business need and may include working some weekends and some holidays

Posting Location(s)

* 800 S Jordan Creek Pkwy WEST DES MOINES, IA 50266

Posting End Date

* 13 Oct 2024

• Job posting may come down early due to volume of applicants.

We Value Diversity

At arenaflex, we believe in diversity, equity, and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran, or any other status protected by applicable law.

Employees Support Our Focus

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable arenaflex policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their skills and knowledge. We offer a range of training programs, mentorship opportunities, and career development resources to support your professional growth. Our employees also have access to a comprehensive benefits package, including competitive salaries, health insurance, retirement plans, and paid time off.

Work Environment and Company Culture

Our office is a dynamic and inclusive environment where employees feel valued, respected, and supported. We prioritize work-life balance and offer flexible scheduling options to ensure that our employees can meet their personal and professional commitments. Our company culture is built on a foundation of trust, empathy, and open communication, and we're committed to creating a workplace where everyone feels welcome and empowered to succeed.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including a base salary, bonuses, and benefits. Our benefits package includes health insurance, retirement plans, paid time off, and access to a range of employee discounts and perks.

Conclusion

If you're a motivated and customer-focused individual who is passionate about delivering exceptional financial services experiences, we encourage you to apply for this exciting opportunity. As an Associate Customer Service Representative at arenaflex, you'll have the chance to work with a talented team, develop your skills and knowledge, and make a meaningful impact on our customers' lives. Apply today and join our team of dedicated professionals who are shaping the future of financial services! Apply for this job