Experienced Full Stack Wholesale Customer & Operations Representative – Property & Casualty Insurance

At arenaflex, we're on a mission to protect the dreams of our customers and employees alike. As a seasoned professional in the insurance industry, you'll play a vital role in delivering exceptional customer experiences, resolving complex issues, and driving business growth. If you're passionate about making a difference and have a knack for providing top-notch service, we want to hear from you!

About arenaflex

arenaflex is a leading provider of insurance solutions, dedicated to helping individuals and businesses achieve their goals. With a rich history spanning over 90 years, we've built a reputation for innovation, care, and trust. Our team is comprised of passionate professionals who share a common goal: to make a positive impact on our customers' lives. As a Wholesale Customer & Operations Representative, you'll be part of a dynamic team that's shaping the future of insurance.

Key Responsibilities

As a Wholesale Customer & Operations Representative, you'll serve as the first point of contact for our customers, agents, and staff. Your primary responsibilities will include:

• Providing exceptional customer service through calls, emails, chats, and other communication channels
• Resolving complex issues, requests, and service issues related to policies, procedures, and billing/account information
• Assisting agents and staff with carrier information and general processes and procedures
• Preparing and releasing coverage and premium financing quotes
• Processing policy information, including issuance of certificates
• Ensuring accuracy and completeness according to carrier specifications
• Ordering inspections as requested
• Escalating complex issues to subject matter experts
• Developing role-specific standard work processes for the team
• Mentoring team members and providing project support

Specialized Knowledge & Skills Requirements

To succeed in this role, you'll need to possess:

• Demonstrated experience providing customer-driven solutions, support, or service
• Proficiency using PC software applications, such as Microsoft Office, Internet Explorer, Outlook, Excel, and more
• Solid knowledge and understanding of insurance or brokerage customer service or policy processing processes, terms, and procedures
• Demonstrated experience in customer service for insurance or brokerage products
• Solid knowledge of state-specific regulations and system/procedural support for insurance or brokerage products
• Solid knowledge and application of underwriting processing, servicing, or billing guidelines
• Demonstrated experience using reference materials, reading policy language, and processing rules and procedures
• Excellent written and verbal communication skills

Licenses & Certifications

* Resident state producer license for property and casualty insurance

• Property and casualty producer license for commercial lines required
• Property and casualty producer licenses for all operating and/or service states must be obtained within 60 days of hire
• Proof of successful completion of the AD Banker On-Line Pre-Licensing Course for employee's resident state prior to 8:00am CT the Wednesday before start date (if unlicensed)

Work Environment & Culture

As a primarily home-based role, you'll spend 80% of your time working from home, proximate to one of our office locations. On occasion, you may be asked to travel to an office location for in-person engagement activities, such as team meetings, trainings, and culture events. Our company culture is built on innovation, care, agility, trust, transparency, and passion. We're a strong, forward-looking company and a proven leader in our industry.

Compensation & Benefits

* Hourly compensation range: $25.00 - $31.25

• Pay rate type: Hourly
• Compensation may vary based on job level and geographic work location
• Relocation support offered for eligible candidates
• Comprehensive medical, dental, vision, and wellbeing benefits
• Competitive 401(k) contribution
• Pension plan
• Annual incentive
• 9 paid holidays
• Paid time off program (23 days accrued annually for full-time employees)
• Student loan repayment program
• Paid-family leave

How to Apply

If you're a motivated and customer-focused professional looking to make a difference in the insurance industry, we encourage you to apply. Please visit our website to submit your application: Apply Job!

Equal Opportunity Employer

arenaflex is an equal opportunity employer. We're committed to diversity, equity, and inclusion in all aspects of our business. We welcome applications from qualified candidates who share our values and are passionate about making a positive impact.

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