Experienced Customer Care Relationship Banker – Late Shift Opportunity at arenaflex

At arenaflex, we're passionate about delivering exceptional customer experiences and building long-lasting relationships with our clients. As a learning organization, we're committed to fostering a culture of growth, innovation, and collaboration. If you're a customer-focused professional with a passion for sales and relationship management, we invite you to join our team as a Customer Care Relationship Banker.

About arenaflex

arenaflex is a leading financial institution dedicated to providing personalized banking solutions to individuals and businesses. With a strong presence in Oklahoma, we've been voted as one of the top places to work in the state since 2009. Our team of friendly, talented, and inspiring individuals is united by a shared commitment to excellence, integrity, and customer satisfaction.

Job Summary

As a Customer Care Relationship Banker, you'll play a critical role in connecting with customers over the phone to understand their needs and match them with arenaflex products and services. You'll be responsible for all customer service duties, sales, and relationship management while reaching or exceeding established goals. This is a late shift position, and specific schedules will be assigned at hire based on discussions with the hiring manager during the interview process.

Key Responsibilities

* Receives incoming calls from customers and employees with a broad range of customer service inquiries and works to find a solution.

• Assists with card services and customer-facing technologies such as online banking, mobile banking, and telephone banking.
• Maintains a basic knowledge of all arenaflex products, services, procedures, policies, and appropriate regulatory issues relating to daily job functions.
• Follows proper procedures accurately and efficiently for all customer-servicing activities performed.
• Serves as the single point of contact for customers in order to retain existing customers and develop new customer relationships.
• Consistently meets and often exceeds performance goals and actively participates in all sales campaigns; promotes new products and services and educates customers and peers within the bank.
• Participates in all meetings, bank functions, and customer appreciation/community events as requested or assigned by supervisor.
• Consistently meets customer service expectations by offering excellent service over the phone in order to build rapport with customers and generate customer loyalty.
• Identifies and matches customer product needs with arenaflex products and services by interviewing customers and discussing their financial needs, including making referrals to other staff members and departments to ensure customer needs are met.

Additional Responsibilities

* Completes all required compliance exams on a yearly basis.

• Adheres to all arenaflex Policies and Procedures.
• Dresses professionally.
• Other duties as assigned by manager.

Employee Specifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Work Experience

* High School Diploma required.

• One year of retail experience or equivalent customer service experience is preferred.

Technical/Functional Competencies

* Superior customer service skills required.

• Basic mathematics to solve problems.
• Requires being exact or highly accurate with daily work.
• Maintain a positive attitude and ability to establish and cultivate strong personal connections.
• Ability to effectively read, write, and verbally communicate with customers and co-workers.
• Ability to manage time effectively and work independently, without close supervisor.
• Ability to use good judgment and exercise decision-making skills.
• Critical Thinking – requires logic and reasoning to identify solutions, conclusions, or approaches to problems.
• Ability to multi-task.
• Maintain a professional attitude and appearance.
• Behave ethically while at work or outside your work environment.
• Ability to practice active listening by actively looking for ways to assist customers through conversation.

Work Environment and Culture

As a Customer Care Relationship Banker at arenaflex, you'll be part of a dynamic team that values collaboration, innovation, and customer satisfaction. Our work environment is fast-paced and challenging, with opportunities for growth and development. We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. Our culture is built on a foundation of integrity, respect, and open communication, and we're committed to creating a workplace that's inclusive and supportive of all employees.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training programs, including on-the-job training, classroom training, and online courses. We also provide opportunities for advancement and career progression, with a focus on promoting from within. Our employees are encouraged to take ownership of their learning and development, and we provide resources and support to help them achieve their goals.

Compensation, Perks, and Benefits

As a Customer Care Relationship Banker at arenaflex, you'll receive a competitive salary and benefits package, including:

• Competitive hourly rate
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) matching
• Paid time off
• Opportunities for advancement and career progression
• Comprehensive training and development programs
• Recognition and rewards for outstanding performance

How to Apply

If you're a customer-focused professional with a passion for sales and relationship management, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application system. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating a workplace that's inclusive and supportive of all employees, and we're proud to be an equal opportunity employer. If you require accommodations during the application process, please contact our HR department at [email protected].

Contact Us

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to hear from you and look forward to connecting with you soon. Apply Job! Apply for this job