Experienced Bilingual Customer Service Representative – Insurance Policy Support

At arenaflex, we're dedicated to providing exceptional customer experiences that deliver on our promises. As a leading specialized insurer, we're committed to making a positive difference in the lives of our customers every day. Our high-performing culture, valuable opportunities for personal development, and healthy work-life balance are just a few reasons why our talented and diverse team members love working with us. We're seeking dedicated, caring bilingual (Spanish/English) professionals who would like to join our team as a Bilingual Customer Service Representative. In this role, you'll play a vital part in assisting our clients (agencies and customers) with questions and changes to their insurance policy. With a flexible schedule that works for you, our contact center is open from 7:00am to 8:00pm CST, Monday through Friday, and every 4 weeks, you'll work a rotating Saturday shift from 8:30am to 5:00pm CST.

About arenaflex

arenaflex is one of the nation's leading specialized insurers, with approximately $13 billion in assets. We're committed to improving the world of insurance by providing affordable and easy-to-use personalized solutions to individuals, families, and businesses through our Kemper Auto and Kemper Life brands. With over 4.8 million policies, represented by approximately 22,200 agents and brokers, and approximately 7,500 associates dedicated to meeting the ever-changing needs of our customers, we're proud to be an equal opportunity employer.

Position Responsibilities

As a Bilingual Customer Service Representative, you'll be responsible for:

• Reviewing all policy information to determine if the risk meets the company's underwriting guidelines and processes
• Serving as the primary contact point for insureds, agents, and lien holders for policy-related inquiries
• Providing superior customer service and offering solutions and/or options within company guidelines
• Periodically attending office-based training or meetings as needed
• Successfully completing all required new hire training as per departmental guidelines

Position Qualifications

To be successful in this role, you'll need:

• A high school diploma or GED
• 6 months of previous customer service experience
• Call center and/or insurance-related experience preferred
• Fluent Spanish/English communication skills
• Pleasant telephone demeanor
• Multitasking skills
• PC experience with 3,000 KSH or 25 WPM with an error ratio of less than 5%
• Ability to work in a fast-paced environment with multiple priorities

Essential Skills and Competencies

To excel in this role, you'll need:

• Excellent communication and interpersonal skills
• Ability to work effectively in a team environment
• Strong problem-solving and analytical skills
• Ability to multitask and prioritize tasks effectively
• Strong customer service skills, with a focus on delivering exceptional experiences
• Ability to adapt to changing priorities and deadlines
• Strong technical skills, including proficiency in PC software and systems

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to supporting your career growth and development. As a Bilingual Customer Service Representative, you'll have access to:

• Tuition Assistance Program
• Paid certifications and continuing education programs
• Opportunities for advancement and career growth
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance

Work Environment and Company Culture

Our McAllen, TX office location is a dynamic and fast-paced environment that's perfect for those who thrive in a team setting. As a Bilingual Customer Service Representative, you'll enjoy:

• Flexible scheduling with rotating Saturday shifts
• Collaborative and supportive work environment
• Opportunities for professional growth and development
• Recognition and rewards for outstanding performance
• Access to our state-of-the-art contact center technology

Compensation, Perks, and Benefits

As a Bilingual Customer Service Representative, you'll enjoy a competitive salary and benefits package, including:

• Qualify for your choice of health and dental plans within your first month
• Save for your future with robust 401(k) match, Health Spending Accounts, and various retirement plans
• Learn and Grow with our Tuition Assistance Program, paid certifications, and continuing education programs
• Contribute to your community through United Way and volunteer programs
• Balance your life with generous paid time off and business casual dress
• Get employee discounts for shopping, dining, and travel through arenaflex Perks

How to Apply

If you're a dedicated, caring bilingual (Spanish/English) professional who's passionate about delivering exceptional customer experiences, we want to hear from you! Apply now to join our team as a Bilingual Customer Service Representative and take the first step towards a rewarding career with arenaflex. Apply Job! Apply for this job