Experienced Data Entry Specialist – Hybrid – arenaflex – West Des Moines, IA

Welcome to arenaflex, a dynamic organization that's revolutionizing the way we approach data management and customer service. As a Data Entry Specialist, you'll be part of a team that's passionate about delivering exceptional results and making a meaningful impact on our clients' lives. With a strong commitment to innovation, collaboration, and community service, arenaflex is the perfect place to grow your career and enhance your skills.

About arenaflex

arenaflex is a subsidiary of Health Care Service Corporation, the largest customer-owned insurance company in the United States. As a strategic partner, we've gained access to increased national scale and support, enabling us to offer cutting-edge solutions and services to our clients. Our culture is built on core values that emphasize caring, diversity and inclusion, mutual respect, collaboration, and service to our communities. We're proud to be part of an organization that's dedicated to making a positive difference in the lives of our clients and employees.

Job Summary

We're seeking an experienced Data Entry Specialist to join our team in West Des Moines, IA. As a hybrid employee, you'll have the opportunity to work from home in a flexible capacity of 2 days in the office and 3 days from home. The work schedule is 8:00 am – 4:30 pm CST, Monday through Friday. In this role, you'll be responsible for reviewing, interpreting, and entering data into our systems, resolving eligibility errors and audit reports, and providing exceptional customer service to our clients and employees.

Responsibilities

As a Data Entry Specialist, you'll have the following key responsibilities:

• Review, interpret, enter, process, and/or audit enrollments, terminations, and eligibility change requests in a timely and accurate manner utilizing arenaflex systems.
• Review and resolve eligibility error and audit reports.
• Work with support team to resolve electronic eligibility issues.
• Request ID Cards and distribute as required.
• Process requests for proof of coverage.
• Audit Dependent Eligibility, when required.
• Maintain assigned eligibility Work Queues according to arenaflex procedure and turnaround time expectations.
• Respond to telephone, email, electronic inquiries, or faxes from clients/brokers, employees/members, and co-workers regarding eligibility and ID Card-related issues.
• Work with support team to appropriately refer or escalate calls based on customer service procedures and guidelines.
• Research inquiries and follow-up regularly on outstanding issues to ensure timely resolution and client satisfaction.
• Thoroughly and accurately document all inquiries following arenaflex guidelines.
• Other duties as needed/assigned.

Qualifications

To be successful in this role, you'll need to possess the following qualifications:

• High School diploma or GED equivalent
• 1-2 years of Eligibility, medical benefits, or data entry experience
• Prior customer service experience working in a call center or in a position that entailed handling calls is a plus
• Ability to work in a fast-paced, customer service and production-driven environment
• Exceptional data entry skills with high attention to detail
• Effective verbal and written communication skills
• Ability to work effectively with team members, employees/members, providers, and clients
• Ability to use common sense understanding to carry out instructions furnished in oral, written, or diagram form
• Flexible; open to continued process improvement with the ability to prioritize and adapt to business needs
• Ability to learn new/proprietary systems, to adapt to various system platforms, and to effectively use MS Excel/Word

What We Offer

As a Data Entry Specialist at arenaflex, you'll enjoy a range of benefits, including:

• Competitive salary and benefits package
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Flexible work arrangements, including hybrid schedule
• Access to cutting-edge technology and systems
• Recognition and rewards for outstanding performance
• Opportunities to make a meaningful impact on our clients' lives

Work Environment and Culture

arenaflex is committed to creating a work environment that's inclusive, supportive, and empowering. Our culture is built on core values that emphasize caring, diversity and inclusion, mutual respect, collaboration, and service to our communities. We're proud to be part of an organization that's dedicated to making a positive difference in the lives of our clients and employees.

How to Apply

If you're a motivated and detail-oriented individual with a passion for data management and customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [www.mysmartpros.com/tuition/job/data-entry-specialist-hybrid-arenaflex-west-des-moines-ia/](http://www.mysmartpros.com/tuition/job/data-entry-specialist-hybrid-arenaflex-west-des-moines-ia/).

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a work environment that's inclusive, supportive, and empowering. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, sexual identity, age, veteran, or disability.

Contact Us

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to hear from motivated and talented individuals who share our passion for data management and customer service. [www.arenaflex.com](http://www.arenaflex.com) [[email protected]](mailto:[email protected]) (515) 123-4567

Join Our Team

At arenaflex, we're passionate about delivering exceptional results and making a meaningful impact on our clients' lives. If you're a motivated and detail-oriented individual with a passion for data management and customer service, we encourage you to join our team. Apply now and take the first step towards a rewarding and challenging career with arenaflex. Apply for this job