Experienced Virtual Customer Account Manager Sales Representative – Driving Business Growth and Customer Satisfaction at arenaflex

At arenaflex, we bring together the best in media and technology to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries, and our goal to lead the future in media and technology, we want you to fast-forward your career at arenaflex.

Job Summary

We are seeking an experienced Virtual Customer Account Manager Sales Representative to support arenaflex Business Services in their efforts to retain and grow our existing customer base. As a business partner to existing customers, you will drive increased sales and revenue over the telephone while enhancing customer satisfaction through regular contact and problem resolution. You will work on straightforward tasks using established procedures, and your success will be measured by your ability to retain business customers, grow accounts through solution-based selling and account management, and introduce various products and services available through arenaflex Business.

Job Description

About arenaflex

arenaflex is a leading media and technology company that brings together the best in innovation and entertainment. We are committed to creating the world's best entertainment and online experiences, and we are always looking for talented individuals to join our team. As a Virtual Customer Account Manager Sales Representative, you will be part of a dynamic team that is dedicated to delivering exceptional customer experiences and driving business growth.

Core Responsibilities

As a Virtual Customer Account Manager Sales Representative, your core responsibilities will include:

• Retaining business customers by mining and growing accounts through solution-based selling and account management via the telephone
• Making outbound calls to accounts to achieve sales quota metrics
• Preparing sales documentation, activity reports, and forecasts as required
• Creating proposals for customers related to the proposed solution and new sales opportunities
• Developing customer relationships through regular customer contact via the telephone
• Driving both sales growth and account retention by introducing various products and services available through arenaflex Business
• Documenting effectively and accurately conversations and contact information into client management systems
• Working with customers to minimize down-grading or leaving arenaflex
• Ability to function in a closely monitored environment, including continual monitoring of customer calls and productivity levels
• Regular, consistent, and punctual attendance, including nights, weekends, and variable schedules as necessary
• Other duties and responsibilities as assigned

Employees at all levels are expected to:

* Understand our Operating Principles and make them the guidelines for how you do your job

• Own the customer experience – think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
• Know your stuff – be enthusiastic learners, users, and advocates of our game-changing technology, products, and services, especially our digital tools and experiences
• Win as a team – make big things happen by working together and being open to new ideas
• Be an active part of the Net Promoter System – a way of working that brings more employee and customer feedback into the company – by joining huddles, making call backs, and helping us elevate opportunities to do better for our customers
• Drive results and growth
• Respect and promote inclusion and diversity
• Do what's right for each other, our customers, investors, and our communities

Skills and Qualifications

To be successful in this role, you will need to possess the following skills and qualifications:

• Adaptability
• Communication
• Critical Thinking and Problem Solving
• Customer-Focused
• Persuasion
• Professional Integrity
• Resilience
• Technical Knowledge
• Workplace Organization

Education and Certifications

* High School Diploma or GED

• Relevant work experience: 2-5 years
• Certifications: (if applicable)

Compensation and Benefits

As a Virtual Customer Account Manager Sales Representative at arenaflex, you can expect a competitive compensation package, including:

• Base Pay: $15.75
• Total Target Compensation (Base Pay plus Targeted Commission): $28.97
• Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets
• Base pay is one part of the Total Rewards that arenaflex provides to compensate and recognize employees for their work
• Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus
• Additionally, arenaflex provides best-in-class Benefits to eligible employees, including an array of options, expert guidance, and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially, and emotionally through the big milestones and in your everyday life.

Application and Selection Process

The application window is 30 days from the date the job is posted, unless the number of applicants requires it to close sooner or later. We are an equal opportunity workplace and will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity to join our team at arenaflex. Apply for this job