Experienced eCommerce Specialist - Video Chat for Disability Access Service
Are you passionate about delivering exceptional guest service and making a positive impact on the lives of individuals with disabilities? Do you have a knack for problem-solving, communication, and sales? If so, we invite you to join the arenaflex team as an eCommerce Specialist - Video Chat, where you will play a vital role in assisting guests with registering for Disability Access Service and providing support for their accessibility needs.
About arenaflex
arenaflex is a world-renowned entertainment and media conglomerate that has been a leader in innovation and customer experience for over nine decades. With a rich history of creating magical experiences for guests of all ages, arenaflex continues to push the boundaries of what is possible in the world of entertainment. Our commitment to excellence, creativity, and innovation has earned us a reputation as one of the most beloved and respected brands in the industry.
Job Summary
As an eCommerce Specialist - Video Chat, you will be responsible for providing exceptional guest service to individuals with disabilities, assisting them with registering for Disability Access Service, and supporting their digital experience through the website and My Disney Experience application. You will work in a fast-paced, dynamic environment, using your strong communication and problem-solving skills to resolve complex issues and provide personalized support to our guests.
Responsibilities
* Proactively answer guest accessibility-related questions and make recommendations for our guests with disabilities to improve support, provide information, and handle situations related to Accessibility Services
- Communicate efficiently through video/phone calls and be able to balance multiple chat interactions and computer applications while being engaged and comfortable in video calls
- Assess the level of support needed for different disabilities (e.g., hearing, mobility, visual, cognitive) based on each guest's needs
- Ability to maintain integrity during intensified interactions and difficult conversations when making confident decisions, understanding when to raise concerns to Coordinator/Working Lead/Salaried Leader
- Meet required departmental metric expectations and efficiency goals when handling guest accounts
- Complete all required arenaflex training and compliance courses
- Flexible with work schedule, including overtime, weekends, and holidays
Must-Have Qualifications
* Exceptional guest service skills
- Strong communication (video/phone, chat)
- Proficiency in various software applications
- Problem-solving and decision-making skills
- Sales and service experience in a customer service or contact center environment
Good-to-Have Qualifications
* Experience working with individuals with disabilities or accessibility needs
- Bilingualism
- Knowledge of arenaflex Parks and tools (e.g., Disneyland App, My Disney Experience, Live Engage, Guest Service Suite, MDX, VINCENT, Zendesk, Avaya)
Work Environment and Culture
As an eCommerce Specialist - Video Chat, you will be working in a fast-paced, dynamic environment that requires flexibility, adaptability, and a passion for delivering exceptional guest service. You will be part of a team that is dedicated to making a positive impact on the lives of individuals with disabilities and providing personalized support to our guests. arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive of all employees.
Compensation and Benefits
* Starting pay rate: $18.90/hour
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Opportunities for career growth and professional development
How to Apply
If you are passionate about delivering exceptional guest service and making a positive impact on the lives of individuals with disabilities, we invite you to apply for the eCommerce Specialist - Video Chat role at arenaflex. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or experience.
Equal Employment Opportunity
arenaflex is an equal opportunity employer and welcomes all job seekers, including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, please email [email protected] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
About arenaflex
arenaflex is a world-renowned entertainment and media conglomerate that has been a leader in innovation and customer experience for over nine decades. With a rich history of creating magical experiences for guests of all ages, arenaflex continues to push the boundaries of what is possible in the world of entertainment. Our commitment to excellence, creativity, and innovation has earned us a reputation as one of the most beloved and respected brands in the industry.
Join the arenaflex Team
If you are passionate about delivering exceptional guest service and making a positive impact on the lives of individuals with disabilities, we invite you to join the arenaflex team as an eCommerce Specialist - Video Chat. Apply today and become a part of a team that is dedicated to creating magical experiences for guests of all ages. Apply for this job