Experienced Customer Service Representative – Medical Receptionist, Remote-USA

At arenaflex, we're dedicated to delivering exceptional patient care and experiences. As a key member of our team, you'll play a vital role in providing top-notch customer service and support to our patients, employees, and healthcare providers. If you're passionate about delivering outstanding service, working collaboratively with others, and making a positive impact in the healthcare industry, we want to hear from you!

About arenaflex

arenaflex is a leading healthcare organization committed to providing high-quality patient care and services. With a strong focus on innovation, collaboration, and patient-centered care, we're shaping the future of healthcare. Our team is passionate about delivering exceptional experiences, and we're seeking like-minded individuals to join our mission.

Job Summary

As an Experienced Customer Service Representative – Medical Receptionist, you'll be responsible for receiving and responding to incoming inquiries and service requests from patients, employees, providers, vendors, and others. You'll work collaboratively with our service delivery teams to provide accurate and timely information, establish strong relationships with customers, and identify opportunities for continuous improvement. If you're a customer-focused, detail-oriented, and team-oriented individual with a passion for healthcare, we encourage you to apply.

Key Responsibilities

* Receive and respond to incoming inquiries and service requests via phone, email, web portal, and other channels

• Provide accurate and timely information to patients, employees, providers, vendors, and others
• Establish and maintain strong, collaborative relationships with customers to identify additional ways to be of service and ensure customer satisfaction
• Work collaboratively with service delivery teams to support one or more service delivery teams
• Help foster an environment in which continuous improvement in business processes and services is welcomed and recognized
• Adhere to all local, state, and federal regulations, codes, policies, and procedures to ensure privacy and safety of employee and patient information

Additional Requirements

* Must be a resident of one of the following states: Utah, Idaho, Arizona, Tennessee, Montana, Missouri, Louisiana, or South Carolina

• This is a Work from Home position, therefore internet minimum speeds of 15 mbps download and 5 mbps upload are required

Education

* High School Diploma or General Education Diploma (GED)

Preferred Experience

* Medical and Healthcare experience is preferred

• 1 year of experience in Human Resources, Payroll, Accounts Payable, Supply Chain, call center, or related customer service experience (i.e., Healthcare, clinical, administrative, hospitality, retail, concierge, etc.)
• 1 year of experience with computer programs such as Microsoft Office, electronic mail, and information systems or database programs

Skills and Knowledge

* Knowledge of processes within one or more of the following functions desired (required for first round of hiring): Human Resources, Payroll, Accounts Payable, Supply Chain, Revenue Cycle Customer Billing

• Possess written and verbal communications skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people
• Time management and organizational skills, including the ability to prioritize assignments and work within standardized operating procedures and scientific methods to achieve objectives and meet deadlines
• Requires the ability to work with and maintain confidential information
• Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions
• Identify, evaluate, and resolve standard problems by selecting appropriate solutions from established options
• Build collaborative relationships with peers and other healthcare providers to achieve departmental and corporate objectives
• Operate office equipment such as multi-lined phones, printers, faxes, copiers, and scanners

Shifts

* Variable

Job Shift

* Varied

Schedule

* Full Time

Shift Hours

* 8

Days of the Week

* Variable

Weekend Requirements

* As Needed

Benefits

* Yes

Unions

* No

Position Status

* Non-Exempt

Weekly Hours

* 40

Employee Status

* Regular

Pay Range

* $19.67 to $26.56 / hour

Compensation and Benefits

arenaflex offers a comprehensive benefits package, including a competitive salary range, to eligible roles. Our total rewards program takes into account several factors, including but not limited to a candidate's experience, education, skills, licensure and certifications, department equity, training, and organizational needs. Base pay is just one piece of the total rewards program offered by arenaflex.

How to Apply

If you're passionate about delivering exceptional customer service and making a positive impact in the healthcare industry, we encourage you to apply for this exciting opportunity. Please visit our website at [www.ziprecruiter.com/c/arenaflex/Job/Experienced-Customer-Service-Representative–-Medical-Receptionist,-Remote-USA/-in-Phoenix,AZ?jid=35857fb449bdf61d](http://www.ziprecruiter.com/c/arenaflex/Job/Experienced-Customer-Service-Representative–-Medical-Receptionist,-Remote-USA/-in-Phoenix,AZ?jid=35857fb449bdf61d) to submit your application. Apply for this job