Experienced Full Stack Product Launch Customer Solution Manager - Tech, arenaflex Robotics

Are you a seasoned leader with a passion for innovation, customer satisfaction, and teamwork? Do you thrive in fast-paced, dynamic environments where no two days are the same? If so, we invite you to join arenaflex Robotics, a cutting-edge organization that's revolutionizing the way we approach robotics and software solutions. As a key member of our Product Launch team, you'll have the opportunity to work on high-profile projects, collaborate with cross-functional stakeholders, and drive business outcomes that make a real impact.

About arenaflex Robotics

arenaflex Robotics is a forward-thinking team of doers who are passionate about applying the latest advances in robotics and software to solve real-world problems. We're committed to delivering exceptional customer experiences and are constantly pushing the boundaries of what's possible. Our inclusive culture empowers arenaflexians to deliver their best work, and we're dedicated to creating a workplace where everyone feels valued, respected, and supported.

The Product Launch Team

As the primary link between arenaflex Engineering & Product Development and Amazon Operations, the Product Launch team plays a critical role in the rollout of new automation solutions into live Amazon Fulfillment and Transportation Centers. As the lead Product Launch CSM-T, you'll work closely with cross-functional stakeholders to plan and execute the end-to-end launch and field testing of new technologies. You'll become an expert in the new technologies, leading engineering issue triages and performance deep dives, and own the planning and execution of all Product Launch deliverables.

Key Responsibilities

* Develop and document product launch strategy for new technologies, working cross-functionally with technical and non-technical stakeholders

• Own the end-to-end product launch plan and track deliverables, milestones, and risks from the cross-functional launch team
• Hold regular launch readiness meetings with program stakeholders, executive management, and coordinate stakeholder collaboration for these meetings
• Coordinate arenaflex staff onsite during the initial product launch and testing, including full-time and contracted team members
• Establish and continuously manage partnerships with operations leadership at our test sites
• Identify requirements and capture "voice of the customer" product/service feedback to influence product design and development priorities
• Coach site leaders on arenaflex best practices and robotics systems and tools
• Travel up to 35% of the time to Amazon Fulfillment and Transportation Centers

Requirements

* 3+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience

• 2+ years of customer-facing work, engaging with customer executives, technologists, or partners to solve business problems with advanced technologies experience
• Bachelor's degree in science, technology, engineering, math, business, or equivalent
• PMP certification, or SCRUM/Agile, SAFe certification
• Experience in customer-facing work, engaging with customer executives, technologists, or partners to solve business problems with advanced technologies
• Experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion

What We Offer

* Competitive base pay ranging from $118,200/year in our lowest geographic market up to $204,300/year in our highest geographic market

• Total compensation package, including equity, sign-on payments, and other forms of compensation
• Full range of medical, financial, and/or other benefits
• Opportunity to work on high-profile projects and collaborate with cross-functional stakeholders
• Collaborative and inclusive work environment
• Professional development opportunities and training programs
• Recognition and rewards for outstanding performance

Why Join arenaflex Robotics?

* We're a company that's passionate about innovation and customer satisfaction

• We offer a collaborative and inclusive work environment that empowers our employees to deliver their best work
• We're committed to creating a workplace where everyone feels valued, respected, and supported
• We offer competitive compensation and benefits packages
• We're a company that's constantly pushing the boundaries of what's possible

How to Apply

If you're a seasoned leader with a passion for innovation, customer satisfaction, and teamwork, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex Robotics is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. We're committed to creating a workplace where everyone feels valued, respected, and supported.

Accommodations

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit our website for more information.

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