Experienced Facilities Customer Service Professional – Delivering Exceptional Customer Experiences in a Dynamic Facilities Environment

At arenaflex, we're committed to fostering a culture that values inclusivity, self-expression, and individuality. Our goal is to create a workplace where employees feel empowered to pursue their career goals and advance both personally and professionally. arenaflex prioritizes the wellbeing of our employees, ensuring that our consumers experience the same level of care and attention to detail that we provide to our team members.

Job Summary:

We're seeking an experienced Facilities Customer Service Professional to join our team at arenaflex. As a key member of our facilities team, you'll be responsible for handling incoming client calls and emails related to facilities management. Your primary focus will be on delivering an exceptional customer experience with every interaction, ensuring that our clients receive prompt and efficient service. If you're a customer service professional with a passion for delivering outstanding results, we encourage you to apply for this exciting opportunity.

About the Role:

As a Facilities Customer Service Professional at arenaflex, you'll be working within a facilities case management tool to handle incoming client calls and emails. Your responsibilities will include:

• Responding to routine inquiries via inbound phone calls and emails
• Assessing the nature of the call and determining the most appropriate party to handle the call
• Processing incoming facilities work order requests through telephone and email, such as office moves, plumbing problems, light bulb changes, and other facilities-related issues
• Asking probing questions to understand and troubleshoot the root cause of the problem or request and determining the right party to service the work order
• Dispatching the work order through telephone or email to the appropriate contact
• Setting appropriate turn-around time expectations with the client based on priority codes
• Ensuring that all reports are accurate and filed in a timely manner
• Selecting priorities and organizing work to meet priorities
• Proactively identifying work order trends and communicating to the Team Coordinator and Program Lead
• Following approved policies and procedures
• Resolving shift concerns and/or tasks with the Team Coordinator/Program Lead and co-workers
• Achieving a goal of handling 45 requests per day average
• Supporting team achievement of phone SLA goals
• Adhering to schedule shifts, keeping within guidelines for arrivals/departures and absences
• Adhering to efficiency and accuracy standards
• Supporting phone volume in the range of 70-100 phone interactions per shift

Essential Qualifications:

* High school diploma required

• Call center experience preferred (inbound)
• Extensive use of computer with experience with Microsoft Office products and the input of large amounts of data
• Switchboard or Helpdesk experience a plus
• Excellent listening skills and telephone skills
• Excellent professional communication and interfacing with customers and co-workers
• Ability to manage multiple tasks simultaneously

Preferred Qualifications:

* Bachelor's degree in a related field (e.g., business, communications, customer service)

• Previous experience in a facilities or customer service role
• Knowledge of facilities management software and systems
• Experience working in a fast-paced, dynamic environment

Skills and Competencies:

* Excellent customer service skills

• Strong communication and interpersonal skills
• Ability to work in a team environment and collaborate with colleagues
• Strong problem-solving and analytical skills
• Ability to manage multiple tasks and prioritize work
• Proficiency in Microsoft Office products and other software applications
• Strong attention to detail and accuracy

Benefits:

* Competitive hourly rate of $17.00 per hour

• Eligible for a quarterly bonus
• Comprehensive benefits package, including:

+ Medical, dental, vision insurance starting the first day of the month after hire + Long-term and short-term disability insurance paid for by arenaflex + 401k with match + Life insurance paid for by arenaflex + Generous PTO policy - Accrue up to 15 days during your first year + Paid holidays + One paid day off per year to volunteer + Access to discount programs + Four-week paid sabbatical every five years + HSA/FSA account eligibility + Access to Employee Assistance Program + Access to Employee Benefit Resource Groups that provide ongoing learning and mentorship opportunities

Work Environment:

* Full-time shift available with the following schedule: + Monday through Friday from 6:00AM to 2:30PM, Eastern Time Zone

• Dynamic and fast-paced work environment
• Collaborative team environment with opportunities for growth and development

How to Apply:

If you're a motivated and customer-focused individual with a passion for delivering exceptional results, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking the link below: Apply Job! We look forward to hearing from you and exploring how you can contribute to our team at arenaflex! Apply for this job