Experienced Customer Service Agent - Airport Operations

As a key member of the arenaflex team, you will play a vital role in ensuring the smooth operation of airport customer service, providing exceptional experiences for our passengers, and contributing to the success of our mission to transport cargo safely and efficiently. If you're passionate about delivering outstanding customer service, working in a fast-paced environment, and advancing your career in a dynamic industry, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading provider of cargo transportation services, committed to delivering exceptional customer experiences and ensuring the safe and efficient transportation of cargo. Our team is dedicated to living our values of Care, Integrity, Resilience, Servant Leadership, and Teamwork, and we're passionate about sharing success with our employees. As a member of our team, you'll have the opportunity to see the world, earn great compensation and benefits, and grow your career in a supportive and inclusive environment.

Key Responsibilities

As an Experienced Customer Service Agent - Airport Operations, you will be responsible for:

• Safely loading, unloading, and transporting baggage, mail, and cargo to and from aircraft, ensuring timely connections and guiding incoming and departing aircraft from gate positions.
• Safeguarding cargo, baggage, and mail from damage, loss, and weather conditions.
• Operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion.
• Scanning baggage and operating computers to ensure accurate routing to destinations.
• Collaborating with colleagues to ensure seamless airport operations and exceptional customer experiences.
• Participating in safety-conscious behaviors and adhering to operational procedures and protocols.

Work Environment and Schedule

This is a physically demanding role that requires standing, walking, bending, and lifting up to 50-70 pounds. You will work in a fast-paced environment, often in harsh weather conditions, and may be required to work early morning, evening, or overnight shifts. Scheduling is based on operational needs, and you can expect to work between 20 and 40 hours per week.

Benefits and Perks

As an arenaflex employee, you'll enjoy a range of benefits and perks, including:

• Competitive salary and industry-leading profit-sharing program
• Comprehensive health benefits, including medical, dental, vision, short-term and long-term disability, and life insurance
• Paid time off, including a minimum of 2 weeks per year for employees with 0-4 years of service, 10 paid holidays, paid personal time, and maternity and parental leave
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic wellbeing programs to support physical, emotional, social, and financial health
• Domestic and international space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks, such as car and hotel rentals, auto, home, and pet insurance, legal services, and childcare

Minimum Qualifications

To succeed in this role, you'll need:

• A high school diploma, GED, or high school equivalency
• Be at least 18 years of age and have authorization to work in the United States
• Possess a valid driver's license
• Proficiency in English
• Pass a physical ability test (PAT)
• Ability to wear required company-approved Personal Protective Equipment (PPE)
• Ability to hold airport-specific requirements, such as a SIDA Badge and Customs Seal

Preferred Qualifications

While not required, the following qualifications will give you a competitive edge:

• Previous experience in customer service, airport operations, or a related field
• Knowledge of airport procedures and protocols
• Ability to work in a fast-paced environment and prioritize multiple tasks
• Strong communication and teamwork skills

How to Apply

If you're passionate about delivering exceptional customer service, working in a fast-paced environment, and advancing your career in a dynamic industry, we encourage you to apply for this exciting opportunity. Visit our website to learn more about arenaflex and our culture, and submit your application today. Apply Job!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Apply for this job