Experienced Crisis Support Specialist – 988 Chat/Text Representative (Remote) – Tampa Bay, FL Area

At arenaflex, we are dedicated to providing exceptional support to individuals in crisis, and we are seeking a compassionate and skilled Crisis Support Specialist to join our team. As a 988 Chat/Text Representative, you will play a vital role in responding to incoming chat and text messages from the 988 Crisis and Suicide Lifeline, providing online emotional support to those in need. If you are passionate about making a difference in the lives of others and possess excellent communication and crisis management skills, we encourage you to apply for this rewarding opportunity.

About arenaflex

arenaflex is a leading organization in the mental health and crisis support industry, committed to delivering high-quality services to individuals and communities across the Tampa Bay area. Our team of dedicated professionals is passionate about providing compassionate and effective support to those in crisis, and we are seeking like-minded individuals to join our team.

Key Responsibilities

As a Crisis Support Specialist – 988 Chat/Text Representative, you will be responsible for:

• Responding to incoming chat and text messages from the 988 Crisis and Suicide Lifeline, providing online emotional support to individuals in crisis
• Ensuring that you meet all 988 Crisis and Suicide Lifeline performance metrics
• Converse with Imminent Risk clients, de-escalating, screening, safety planning, and reducing lethal means during conversations
• Using the least invasive approach to service provision
• Providing referrals, deploying mobile crisis units, and engaging law enforcement in active rescue, as needed
• Completing and passing all Lifeline Simulation Training modules as required
• Participating in, at least, two Lifeline Simulation Training modules per year, as required
• Scoring at least 85% monthly in quality assurance monitoring
• Seeking to attain American Association of Suicidology (AAS) crisis certification, when eligible
• Building and maintaining relationships with visitors that show respect, build trust, and confidentiality during and after conversations
• Serving and participating in national, state, and local meetings, committees, community activities, and outreach events, as required
• Actively participating in ongoing supervision, training, and team meetings
• Participating in proactive team efforts to achieve departmental and company goals
• Following all organization's policies, practices, and procedures

Qualifications and Requirements

To be successful in this role, you will need to possess:

• Excellent verbal communication, customer service, and time management skills
• Ability to read and interpret documents, write routine reports and correspondence, and respond to common inquiries or complaints from clients or members of the community
• Ability to effectively present information in one-on-one and small group situations to clients and other employees of the organization
• Ability to add, subtract, multiply, and divide, as well as problem-solve and manage a variety of concrete variables in situations where only limited standardization exists
• Strong data entry skills
• Proficient personal computer skills, including email, recordkeeping, routine database activity, word processing, spreadsheet, graphics, etc.
• Ability to handle multiple tasks simultaneously
• Seeking a supportive and collaborative team member

Education, Training, and Experience

While a Bachelor's Degree from a four-year college or university is preferred, a high school diploma or equivalent with a combination of experience may be considered. Additionally, one year or more of related crisis, mental health, or substance abuse experience is required, as well as experience handling crisis chat or text message conversations.

Physical Demands

This role requires moderate physical activity, including sitting and/or standing for extended periods of time, with the ability to lift up to 10 lbs. Manual dexterity is sufficient to reach/handle items, work with the fingers, and perceive attributes of objects and materials.

Other Requirements

* Level II Background Screen

• Valid State of Florida Driver's License

What We Offer

As a Crisis Support Specialist – 988 Chat/Text Representative at arenaflex, you will have the opportunity to make a meaningful difference in the lives of others, while also developing your skills and career. We offer a supportive and collaborative work environment, with opportunities for ongoing training and professional development. Additionally, you will be part of a team that is passionate about delivering high-quality services to individuals and communities across the Tampa Bay area.

How to Apply

If you are passionate about crisis support and possess the skills and qualifications required for this role, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

About arenaflex

arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace. We are proud to be a part of the Tampa Bay community, and we are dedicated to delivering high-quality services to individuals and communities across the region.

Contact Us

If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us. We look forward to hearing from you! [insert contact information]

Apply Now

To apply for this exciting opportunity, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job