Experienced Chat Support Associate – Veterinary Industry Expert

Join our dynamic team at arenaflex, and be part of a revolutionary movement transforming the $50B+ animal health industry. arenaflex's innovative eCommerce and mobile platforms empower veterinary practices to compare and buy from all their vendors in one place, streamlining the supply ordering process and allowing veterinarians to focus on what matters most – delivering exceptional care to America's pets. As a Chat Support Associate at arenaflex, you will play a pivotal role in ensuring a positive and delightful day-to-day experience for our vibrant community of veterinary professionals. You will engage with users through live chats, phone calls, emails, internal discussion boards, and platform demos, providing exceptional support and guidance to help them navigate our platform with ease.

About arenaflex

arenaflex is a Y Combinator and venture-backed growth stage company with notable investors in Silicon Valley and NYC. We're a passionate team on a mission to modernize the animal health industry, and we're looking for exceptionally talented and passionate individuals to join our growing team. With a community of over 17,000 veterinary hospitals employing tens of thousands of veterinarians, and delivering care to millions of animals every year across all 50 states, we're making a real impact in the lives of pets and their owners.

Key Responsibilities

As a Chat Support Associate at arenaflex, your key responsibilities will include:

• Supporting existing arenaflex users by responding to user inquiries via live chat, email, and phone in a timely manner
• Troubleshooting issues quickly and explaining scenarios/solutions in an easily digestible and effective manner
• Handling various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
• Working cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
• Collaborating with vendor and industry partners to streamline communication and alerts between systems
• Helping to continuously develop and expand processes in order to streamline support workflows

Essential Qualifications

To succeed in this role, you will need:

• 1 year of relevant, customer-facing work experience
• 2 Year Associate's Degree or 4 Year College Degree
• Excellent written and verbal communication skills
• Experience in chat support is preferred, but not required
• Patience and compassion when handling difficult situations
• Ability to adapt quickly and manage many concurrent responsibilities
• A strong desire to learn and help our customers succeed
• A positive attitude and one-for-all team mentality, with excellent collaboration skills
• Tech/start-up work experience is a plus, but not required

Preferred Qualifications

While not essential, the following qualifications would be highly desirable:

• Experience working in the veterinary industry or with veterinary professionals
• Knowledge of intercom and/or experience with other chat platforms
• Familiarity with eCommerce and mobile platforms
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced, dynamic environment

Benefits and Compensation

As a full-time Chat Support Associate at arenaflex, you can expect:

• 100% remote work within the USA
• Medical, Dental, and Vision Insurance
• Automatic 401k contribution
• Employee referral program
• At-home office setup
• Bi-annual company retreats
• Open vacation policy
• Equity
• Monthly team events

The typical base pay range for this role across the U.S. is: $50,000/year - $80,000/year + bonus + equity + benefits. There is a different range applicable to specific work locations. For Colorado, the salary range is: $55,000 - $75,000 + bonus + equity + benefits. This salary range is a good faith estimate of what arenaflex may pay for this position at the time of posting. Actual compensation may vary based on skills, qualifications, and experience.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their skills. As a Chat Support Associate, you'll have access to:

• Ongoing training and development opportunities
• Mentorship from experienced team members
• Opportunities to take on new challenges and responsibilities
• A dynamic and supportive work environment that encourages collaboration and innovation

Work Environment and Company Culture

arenaflex is a vibrant and inclusive workplace that values diversity, equity, and inclusion. We're committed to creating a work environment that's free from discrimination, harassment, and retaliation. Our team is passionate, driven, and dedicated to making a real impact in the lives of pets and their owners.

How to Apply

If you're a motivated and customer-focused individual who is passionate about the veterinary industry, we want to hear from you! Please submit your application through arenaflex's Careers Page. The application deadline is accepted on an ongoing basis.

Important Note

Please be aware that scammers are operating in the industry, impersonating employees and attempting to deceive savvy applicants. To protect yourself, please:

• Only apply through arenaflex's official Careers Page
• Verify the legitimacy of any job postings you come across
• Be cautious of unexpected messages or calls
• Never provide sensitive personal or financial information during the application process

We're committed to creating a safe and secure job search experience for all applicants. Thank you for your understanding and cooperation.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs. Apply for this job