Experienced Customer Support Specialist (Part-time) – Delivering Exceptional Service in a High-Growth Industry

At arenaflex, we're revolutionizing the way financial transactions are trusted, and we're looking for a talented Customer Support Specialist to join our team. As a key player in our operations team, you'll be instrumental in delivering a best-in-class experience to our customers, who rely on our product for crucial employment and income information. If you're a motivated and independent thinker with a passion for delivering exceptional customer service, we want to hear from you.

About arenaflex

arenaflex is on a mission to create trust in every financial transaction. Our core product, arenaflex Income, provides access to essential employment and income information needed for mortgage loans, apartment rentals, background checks, and more. We're disrupting a $5B+ industry with a better product and intense customer focus. With hundreds of thousands of income and employment verifications handled every month, we're growing our market share in the mortgage lending and tenant screening markets.

Your Role in arenaflex

As a Customer Support Specialist at arenaflex, you'll play a critical role in helping us deliver our product to our customers daily. You'll be responsible for independently resolving high volumes of inbound tickets via phone, email, and chat, aiming to solve 25-40 daily tickets while meeting Service Level Agreements (SLAs). You'll also troubleshoot complex technical issues, engage in proactive customer outreach initiatives, and adhere to internal procedures to ensure exceptional customer service and compliance with regulatory standards.

Responsibilities

* Independently resolve high volumes of inbound tickets via phone, email, and chat, aiming to solve 25-40 daily tickets while meeting SLAs.

• Troubleshoot complex technical issues, providing clear solutions to customers.
• Engage in proactive customer outreach initiatives to minimize recurring issues.
• Adhere to internal procedures to ensure exceptional customer service and compliance with regulatory standards.
• Communicate effectively with internal teams and customers, ensuring all necessary information is gathered to support arenaflex platform users.
• Escalate ambiguous issues to the appropriate teams for resolution.
• Continuously improve the income and employment verification process by understanding its nuances and identifying potential bottlenecks.

Work Schedule and Environment

The work schedule for this role is flexible, up to 25 hours per week, with shifts assigned Monday through Friday between 5:00 AM to 5:00 PM Pacific Standard Time. Our Customer Support Specialists work 100% remotely from home, and a reliable high-speed internet connection is required.

You May Be a Fit for This Role If You

* Have a minimum 2 years of experience providing technical support in a high-volume call center or similar environment.

• Are dedicated to delivering a world-class customer experience.
• Hold yourself to the highest standards when it comes to organization and efficiency.
• Thrive in a fast-paced, collaborative environment.
• Are resilient and known for remaining calm in high-pressure situations.
• Have excellent verbal and written communication.
• Are highly disciplined and can juggle multiple moving pieces and details at once.
• Have a proven track record of excellence.
• Are adaptable and motivated with a strong work ethic.
• Prioritize security in your personal and professional lives. We handle sensitive personal data and put security above all else when making critical business decisions.

Nice to Have

* A Bachelor's degree in a related field.

• Enjoy following a process and are motivated to point out areas for continuous improvement.

Compensation

Our cash compensation for this role is targeted at $16 - $21 per hour. Final offer amounts are determined by multiple factors, including candidate expertise.

Bring Your TRUE Self to Work

One of our 4 values at arenaflex is Valuing Diverse Perspectives, and we're on a mission to create a company that's the right fit for every person inside of it. Diversity and Inclusion are the hard-and-fast principles guiding how we build our teams, cultivate leaders, and create a company where our employees are comfortable bringing their authentic, true selves to work.

arenaflex is an Equal Opportunity Employer

arenaflex is proud to be an Affirmative Action, Equal Opportunity Employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. arenaflex considers qualified applicants with criminal histories, consistent with applicable federal, state, and local law. arenaflex is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Apply Now

If you're a motivated and independent thinker with a passion for delivering exceptional customer service, we want to hear from you. Apply now to join our team at arenaflex and be part of a company that's revolutionizing the way financial transactions are trusted. Apply for this job