[Hiring] Scheduling Escalation & Reschedule Advisor @NRG

Role Description We are seeking dedicated and detail-oriented Scheduling Escalations and Reschedules Advisors to join our team. This role is crucial in managing and resolving scheduling conflicts, handling escalations, and ensuring a seamless rescheduling process for our customers. The ideal candidate will possess excellent communication skills, a proactive approach to problem-solving, and the ability to work efficiently under pressure. Starting Pay: $17.00/hour (Sundays and 1 weekday off each week) Spanish speakers get an additional +$0.50 on hourly pay after training. Training: Paid, 4 Weeks | Monday–Friday, 9:00 AM – 5:30 PM MT Post-Training: Permanent Sundays & 1 Weekday Off

Key Responsibilities

• Address and resolve scheduling conflicts promptly and efficiently.
• Act as the first point of contact for escalated scheduling issues, providing timely and effective resolutions.
• Coordinate and manage the rescheduling process, ensuring minimal disruption to customers.
• Communicate with customers via phone, email, chat, and text to confirm, reschedule, or resolve scheduling issues.
• Maintain accurate records of all scheduling interactions and resolutions in the system.
• Work closely with other departments to ensure a smooth scheduling process and address any systemic issues.
• Identify areas for improvement in the scheduling process and suggest enhancements.

Qualifications

• Previous experience in a customer service or scheduling role, preferably in a fast-paced environment.
• High school diploma or equivalent; additional qualifications in customer service or related fields are a plus.
• Excellent verbal and written communication skills.
• Familiarity and proficiency using Microsoft Office, web browsers, basic computer competency.
• Strong problem-solving abilities.
• Ability to multitask and manage time effectively.
• High attention to detail and organizational skills.
• Customer-focused with a positive attitude.
• Ability to remain calm under pressure.
• Proactive and self-motivated.

Requirements

• Work-from-home employees cannot be the primary caregivers for children, other people, or pets while on shift.
• Have a quiet and private location from which to work that includes a desk and chair.
• You must be able to provide your own equipment which meets the following requirements:
• A computer (laptop or desktop) no older than 5-7 years (Please note our remote-based software does NOT work with Apple/Mac products, tablets, or Chromebooks.)
• Computer must run Windows 10 or higher.
• Computer with at least 16GB RAM.
• Wired internet connection – ethernet cable connection from computer to router.
• High-speed internet – 35mbps upload and 50mbps download speed required minimum.
• USB wired headset equipped with a microphone.
• USB wired mouse.
• Dual monitors are required (this can include laptop + 1 monitor).
• Must provide proof of requirements via image submission & video conference validation.

Company Description

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf ) Official description on file with Talent. Apply tot his job Apply To this Job