Experienced Part-Time Remote Chat Support Specialist – arenaflex

At arenaflex, we're on a mission to revolutionize the way we interact with our customers, and we're looking for a talented and enthusiastic Part-Time Remote Chat Support Specialist to join our team. As a key member of our customer support team, you'll be responsible for providing top-notch support to our clients, ensuring their needs are met, and exceeding their expectations.

About arenaflex

arenaflex is a leading provider of innovative solutions for the healthcare industry. We're committed to delivering exceptional customer experiences, and our team is dedicated to making a positive impact on the lives of our clients and their customers. With a focus on collaboration, innovation, and continuous learning, we're creating a workplace that's both challenging and rewarding.

Job Summary

We're seeking a highly skilled and motivated Part-Time Remote Chat Support Specialist to join our team. As a key member of our customer support team, you'll be responsible for providing exceptional support to our clients, resolving issues, and exceeding their expectations. This is a fantastic opportunity to join a dynamic team, develop your skills, and make a real impact on the lives of our clients and their customers.

Responsibilities

As a Part-Time Remote Chat Support Specialist, you'll be responsible for:

• Support Ticket Triage: Review and prioritize incoming support tickets by filling in key details in Zoho Desk, gathering additional information from requestors, linking to existing issues, communicating with requestors, and assigning tickets to the appropriate team.
• Account Access Updates: Manage revisions to the Lens Account Access Authorization Form (LAAAF) for existing organizations, including updating access permissions, removing users, and making changes related to Broker of Record (BOR) changes user removals.
• Notification of Account Creation: Welcome new users by sending outreach communications that include training materials and registration information.
• 98% of communication will be through email but will also be picking up phone to talk to clients: Respond to client inquiries, resolve issues, and provide exceptional support via email and phone.
• Zoho Desk (Help Desk) Monitoring: Monitor open help desk tickets for compliance with Service Level Agreements (SLAs), follow up with teams to ensure timely resolution, and address any tickets that are at risk of breaching SLA standards.
• Upsell Additions: Update user access and notify external parties when upsell additions occur (e.g., HPT, Quantros, GIC).
• Hand-Off Calls: Participate in Project Manager (PM) hand-off calls for new go-lives to understand organization-specific details and user access needs and follow up with clients by providing training materials and registration information.

Essential Qualifications

To be successful in this role, you'll need:

• At least 1 year of client-facing customer support experience: Proven experience in providing exceptional support to clients, resolving issues, and exceeding their expectations.
• Microsoft Office, Excel, etc.: Proficiency in Microsoft Office, including Excel, and other productivity tools.
• Healthcare background/terminology experience: Familiarity with healthcare terminology and concepts.
• Great communication & ability to multitask: Excellent communication and interpersonal skills, with the ability to multitask and prioritize tasks effectively.

Preferred Qualifications

While not required, the following qualifications would be an asset:

• Bachelor's degree: A degree in a related field, such as business, communications, or healthcare.
• Zoho Desk: Experience with Zoho Desk or other help desk software.

Skills and Competencies

To succeed in this role, you'll need:

• Exceptional communication and interpersonal skills: The ability to communicate effectively with clients, colleagues, and other stakeholders.
• Strong problem-solving and analytical skills: The ability to analyze problems, identify solutions, and implement effective resolutions.
• Excellent time management and organizational skills: The ability to prioritize tasks, manage multiple projects, and meet deadlines.
• Flexibility and adaptability: The ability to adapt to changing priorities, processes, and technologies.
• Continuous learning and professional development: A commitment to ongoing learning and professional development, with a focus on staying up-to-date with industry trends and best practices.

Career Growth Opportunities and Learning Benefits

As a Part-Time Remote Chat Support Specialist at arenaflex, you'll have access to:

• Ongoing training and development opportunities: Regular training sessions, workshops, and webinars to help you develop your skills and knowledge.
• Career growth opportunities: Opportunities to advance your career, take on new challenges, and develop new skills.
• Collaborative and dynamic work environment: A supportive and inclusive work environment that encourages collaboration, innovation, and continuous learning.

Work Environment and Company Culture

At arenaflex, we're committed to creating a workplace that's both challenging and rewarding. Our team is dedicated to making a positive impact on the lives of our clients and their customers, and we're passionate about delivering exceptional customer experiences. We're a collaborative and dynamic team that values:

• Innovation and creativity: We encourage creativity, innovation, and out-of-the-box thinking.
• Continuous learning and professional development: We're committed to ongoing learning and professional development, with a focus on staying up-to-date with industry trends and best practices.
• Collaboration and teamwork: We believe in the power of collaboration and teamwork, and we're committed to building a supportive and inclusive work environment.

Compensation, Perks, and Benefits

As a Part-Time Remote Chat Support Specialist at arenaflex, you'll enjoy:

• Competitive hourly rate: A competitive hourly rate of $20-24 per hour, depending on your skills and experience.
• Benefit packages: Comprehensive benefit packages, including medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.
• Paid sick leave and/or other paid time off: Paid sick leave and/or other paid time off as provided by applicable law.
• Flexible work arrangements: Flexible work arrangements, including remote work options and flexible hours.

How to Apply

If you're a motivated and enthusiastic individual with a passion for delivering exceptional customer experiences, we'd love to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees, regardless of their background, culture, or identity. Apply for this job