Experienced Customer Advocacy Program Manager – Global Customer Reference Program Lead (12 Month Contract)

At arenaflex, we're revolutionizing the way businesses employ a global team by handling global payroll, benefits, taxes, and compliance. As a key player in our mission, you'll have the opportunity to lead our Customer Reference Program, engaging satisfied customers to share their experiences and drive sales and marketing success. If you're passionate about customer marketing, advocacy, and operational excellence, we invite you to join our team as an Experienced Customer Advocacy Program Manager – Global Customer Reference Program Lead. About arenaflex arenaflex is a remote-first company that empowers businesses to hire and manage a global team compliantly. We're committed to creating a sense of belonging and inclusivity, with a diverse team of talented individuals from all over the world. Our company culture values human creativity, authenticity, and innovation, and we're looking for like-minded professionals to join our team. What This Job Can Offer You As our Experienced Customer Advocacy Program Manager – Global Customer Reference Program Lead, you'll have the opportunity to: * Lead our Customer Reference Program, engaging satisfied customers to share their experiences and drive sales and marketing success * Tell compelling stories by gathering, organizing, and presenting impactful customer stories, including case studies and testimonials * Collaborate across teams, working with marketing and sales teams to integrate customer stories into key materials, strengthening arenaflex's value proposition * Influence global brand perception by managing arenaflex's presence on major review platforms, monitoring feedback, and helping refine the company's reputation globally What You Bring To succeed in this role, you'll need: * Proven experience in customer marketing, advocacy, or a related field, with a talent for operationalizing and communicating marketing programs * Strong project management skills, with the ability to manage multiple initiatives, deadlines, and stakeholders * Proficiency in tools like Salesforce, HubSpot, and advocacy platforms * Experience managing customer reviews and reputation on platforms like G2, Trustpilot, and Capterra * Fluency in English (written and spoken) * Experience working remotely is a plus, but not required Key Responsibilities As our Experienced Customer Advocacy Program Manager – Global Customer Reference Program Lead, you'll be responsible for: * Curating and presenting customer stories, collecting and organizing case studies, testimonials, and other customer insights to ensure they are well-documented and effectively communicated * Maximizing the impact of customer evidence by working with teams to integrate testimonials and case studies into sales and marketing materials, demonstrating the value of arenaflex's services * Managing arenaflex's presence on global review platforms, monitoring customer reviews, responding appropriately, and using feedback to strengthen arenaflex's brand and engagement Practicals * You'll report to: Principal Customer Advocacy Manager * Team: Marketing - Product Marketing * Start date: As soon as possible arenaflex Compensation Philosophy At arenaflex, we believe in fair, unbiased compensation and fair equity pay, along with competitive benefits in all locations in which we operate. We prioritize paying above in-location rates and strive to create a culture of employee growth and development. Our salary ranges are determined by role, level, and location, and our job titles may span more than one career level. The base salary range for this full-time position is $77,150 USD - $115,750 US. Our salary ranges are determined by role, level, and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. Benefits As a global company, we offer a range of benefits and perks to support your well-being and career growth. Some of our benefits include: * Work from anywhere * Flexible paid time off * Flexible working hours (we're async) * 16 weeks paid parental leave * Mental health support services * Stock options * Learning budget * Home office budget & IT equipment * Budget for local in-person social events or co-working spaces How You'll Plan Your Day (and Life) We work async at arenaflex, which means you can plan your schedule around your life (and not around meetings). You'll be empowered to take ownership and be proactive, with a focus on work-life balance and flexibility. If you're passionate about customer marketing, advocacy, and operational excellence, and you're looking for a challenging and rewarding role, we invite you to apply for this exciting opportunity. How To Apply To apply for this role, please fill out the form below and upload your CV in PDF format. We kindly ask you to submit your application and CV in English, as this is the standardized language we use at arenaflex. If you don't have an up-to-date CV but you're still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead. We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer, it's essential to us that our workforce reflects people of all backgrounds, identities, and experiences, and this data will help us stay accountable. We thank you for considering this opportunity and look forward to meeting you! ```html

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Benefits

• Work from anywhere
• Flexible paid time off
• Flexible working hours (we're async)
• 16 weeks paid parental leave
• Mental health support services
• Stock options
• Learning budget
• Home office budget & IT equipment
• Budget for local in-person social events or co-working spaces

How You'll Plan Your Day (and Life)

We work async at arenaflex, which means you can plan your schedule around your life (and not around meetings).

How To Apply

To apply for this role, please fill out the form above and upload your CV in PDF format.

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