Experienced Customer Service Center Coordinator - 1st Shift - Smart Buildings / Automation, Fire Alarm and Security Systems - Irving, TX

At arenaflex, we're passionate about empowering customers through innovative technology, and we're looking for a talented Customer Service Center Coordinator to join our team. As a key member of our Smart Buildings team, you'll play a vital role in delivering exceptional customer service and ensuring the smooth operation of our systems.

About arenaflex

arenaflex is a global technology company that's dedicated to making a positive impact on the world. We're passionate about creating technology that improves people's lives, and we're committed to empowering our customers to achieve their goals. Our Smart Buildings team is at the forefront of this mission, using cutting-edge technology to create efficient, safe, and adaptable environments that improve people's lives.

Job Summary

As a Customer Service Center Coordinator, you'll be responsible for handling normal and after-hours dispatch and documentation of all emergency calls for our Retail Commercial Services & Support team. You'll also provide support functions for several offices, ensuring that customers' needs are met during critical times. This is a 1st shift position, with anticipated hours of 6:00/7:00 AM - 6:00/7:00 PM, including weekend days as scheduled.

Key Responsibilities

* Coordinate and schedule field technical service activities and resources to ensure customer expectations and commitments are met

• Provide support, information, prioritization, and coordination of assignments for field service personnel for emergency service dispatch and national/enterprise account call handling
• Serve as the main point of contact for all service customers
• Ensure all service requests and dispatches are well-detailed, coordinated, prioritized, and organized for review and follow-up action
• Work closely with field service personnel to ensure timely and effective resolution of customer issues
• Collaborate with other teams to ensure seamless communication and coordination of customer service activities

Qualifications

* Basic Qualifications: + High school diploma or state-recognized GED + 3+ years of experience in customer service call handling, dispatching, and service response in a related technical industry or military background + Knowledgeable in Microsoft Office, PC, and business software systems (i.e. SAP) + Strong typing skills + Ability to work during times of high call processing activity and time constraint demands + Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

• Preferred Qualifications:

+ Associate Degree + 3+ years of experience in customer service call handling, dispatching, and service response in a related technical industry + Knowledge of HVAC Controls Concepts (Mechanical & Automation) + Bilingual (Spanish or French)

Benefits

* arenaflex offers a variety of health and wellness benefits to our employees, including medical, dental, and vision coverage, as well as a 401(k) retirement plan and paid time off.

• The pay range for this position is $34,300 - $58,800, with the actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.
• arenaflex is committed to providing a safe and inclusive work environment, and we offer a range of programs and resources to support our employees' physical and mental well-being.

Career Growth Opportunities

* arenaflex is a global company with a strong commitment to employee development and growth. We offer a range of training and development programs to help our employees build new skills and advance their careers.

• Our company culture is built on a foundation of innovation, collaboration, and continuous learning, and we encourage our employees to take ownership of their careers and pursue new opportunities.

Work Environment and Company Culture

* arenaflex is a dynamic and fast-paced work environment, with a strong focus on teamwork and collaboration.

• Our company culture is built on a foundation of innovation, creativity, and continuous learning, and we encourage our employees to take ownership of their work and pursue new ideas and opportunities.
• We're committed to providing a safe and inclusive work environment, and we offer a range of programs and resources to support our employees' physical and mental well-being.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!

Equal Employment Opportunity Statement

arenaflex is an Equal Opportunity and Affirmative Action Employer, and we're committed to providing a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state, or local law.

Reasonable Accommodations

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodation for disability form. If you're unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision

arenaflex follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

California Privacy Notice

California residents have the right to receive additional notices about their personal information. To learn more, click here.

Criminal History

Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws. Apply Job! Apply for this job