Experienced Senior Consumer Loan Specialist – Sales and Customer Service Expert

Are you a results-driven professional with a passion for delivering exceptional customer experiences and driving sales growth in the financial services industry? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join the arenaflex team as a Senior Consumer Loan Specialist – Sales and Customer Service Expert.

About arenaflex

arenaflex is a leading financial services company that has been helping customers achieve their personal finance goals for over 70 years. With a strong presence in over 250 communities across the US, we pride ourselves on providing a wide range of consumer loans, flexible lending options, and unparalleled customer service. Our Core Values – Our Team, Our Customers, and Our Performance – guide everything we do, and we're committed to giving back to our community through various philanthropic efforts.

Job Summary

As a Senior Consumer Loan Specialist, you will play a critical role in driving sales growth, delivering exceptional customer experiences, and meeting or exceeding loan goals. You will work closely with our Branch Manager to ensure seamless day-to-day operations, develop strong customer relationships, and embody the arenaflex philosophy of excellence, integrity, and teamwork.

Key Responsibilities

* Actively seek opportunities to originate new loan business with new and existing customers, leveraging your expertise to recommend the best consumer loan and voluntary product solutions.

• Evaluate customer needs to identify potential loan opportunities and develop strategies to meet their unique financial goals.
• Complete loan applications, proposals, and offers for new borrowers, ensuring timely follow-up with pending applicants.
• Provide exceptional customer care through daily transactions, customer inquiries, and problem resolution, consistently demonstrating a positive attitude and professional demeanor.
• Take ownership of customer concerns and work with management to formulate and execute strategies for potential problem loans.
• Close loans, assemble loan folders, and break down files, ensuring accurate and efficient processing.
• Consistently meet or exceed loan goals, applying analytical skills to quickly and efficiently resolve any customer issues.
• Build trust with customers and internal staff by embodying and demonstrating the arenaflex philosophy, including Core Values, company policies, operational procedures, and compliance.
• Process insurance claims, follow-ups, and payments daily, maintaining accurate insurance logs.
• Provide excellent customer service through daily transactions, customer inquiries, and problem resolution.
• Adhere to corporate, legal, and regulatory policies, guidelines, and requirements regarding compliance.
• Answer incoming phone calls, check the branch's voicemail, and assist the Branch Manager with miscellaneous operational tasks.

Requirements

* High school diploma or equivalent.

• Minimum of 2 years of experience in a goal-oriented, incentive-based sales role.
• 1+ years of experience in the consumer finance industry preferred.
• Professional demeanor, positive attitude, strong communication and customer relations skills.
• Ability to work well independently, as well as a dedicated team member.
• Ability to work in a fast-paced environment and successfully navigate priorities.
• Proficiency with Windows and Microsoft Office Suite.
• Valid driver's license, reliable transportation, and auto insurance.
• Willingness to comply with our company policy regarding employment credit check, background checks, and drug screening.
• Ability to meet the eligibility requirements for insurance licensing in order to sell voluntary insurance products. Eligibility is based on a criminal background check conducted by the state's department of insurance.

Benefits

We offer a competitive compensation and benefits package, including:

• Health, Dental, & Vision Insurance
• 15 days of Paid Time Off (PTO) to start + 1 additional personal day
• 401k + employer match
• Company-provided Life Insurance & Long Term Disability
• Employee Assistance Program – Confidential mental health support

Additional benefits with arenaflex include:

• Employee of the Month Program
• Philanthropic support for charities such as Juvenile Diabetes Research Foundation and the American Cancer Society
• Professional offices with a friendly team environment
• Monthly incentive bonus pay
• Internal promotions

Why Join arenaflex?

* Competitive salary and bonus structure

• Opportunities for career growth and professional development
• Collaborative and supportive team environment
• Comprehensive benefits package
• Philanthropic opportunities to give back to the community

How to Apply

If you're a motivated and results-driven professional with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please visit our website at [www.arenaflex.com/careers](http://www.arenaflex.com/careers) to submit your application. Apply for this job