Experienced Airline Supervisor Customer Service Professional – DFW Airport Operations

Join the arenaflex family and soar to new heights in your career as an Airline Supervisor Customer Service Professional at DFW Airport. As a key member of our team, you will play a vital role in ensuring the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. With a presence in 164 airport locations, 18 countries, and on 5 continents, arenaflex is an exceptional leader in the industry, and we're looking for talented individuals like you to join our ranks.

About arenaflex

arenaflex is a global leader in providing comprehensive airport services, including cargo, passenger, ramp handling, and technical services. Our team of experts is dedicated to delivering exceptional service to our customers every day, and we're committed to being an industry leader in safety, security, and customer satisfaction. With a diverse range of career opportunities, arenaflex is the perfect place to take off on your next career journey.

Job Summary

As an Airline Supervisor Customer Service Professional, you will oversee airport passenger service operations, ensuring compliance with company policies, safety standards, and high-quality service. You will be responsible for monitoring staff performance, providing training, and maintaining a fair, respectful work environment. If you're a motivated and customer-focused individual with excellent leadership skills, we want to hear from you.

Responsibilities

* Supervise and coordinate passenger service operations to ensure seamless customer experiences

• Ensure compliance with company rules, regulations, and safety standards to maintain a safe and secure work environment
• Monitor and evaluate staff performance to identify areas for improvement and provide constructive feedback
• Provide training and development to subordinates to enhance their skills and knowledge
• Maintain customer satisfaction, safety, security, and employee relations through effective communication and conflict resolution
• Administer fair and respectful practices for all staff and third parties to promote a positive work culture

Minimum Requirements

* Ability to work rotating shifts, including weekends, holidays, and days off, to meet the demands of a dynamic airport environment

• Ability to read and interpret documents, such as safety rules, operating and maintenance instructions, and procedure manuals, to ensure compliance with company policies
• Ability to read, write, and fluently speak and understand the English language to communicate effectively with customers and colleagues
• Ability to write routine reports and correspondence to maintain accurate records and communicate with stakeholders
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals, to perform basic mathematical calculations
• Associate's degree (A.A.) or equivalent from a two-year college or technical school, or six months to one-year related experience and/or training, or an equivalent combination of education and experience
• Reports to work on a regular and timely basis to meet the demands of a fast-paced airport environment
• Cognitive skills to set priorities and use independent judgment to make informed decisions

Preferred Skills

* Ability to compute rate, percent, and interpret bar graphs to analyze data and make informed decisions

• Ability to define problems, collect data, establish facts, and draw valid conclusions to resolve complex issues
• Ability to interpret extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables to perform complex tasks
• Ability to speak effectively before groups of customers or employees of an organization to communicate key messages and promote a positive image

Physical Requirements/Working Conditions

* Ability to lift 70 pounds to perform tasks that require manual labor

• Ability to handle stress and pressure to meet the demands of a dynamic airport environment
• Work in a high noise level environment to communicate effectively with customers and colleagues
• Work with minimal supervision to take ownership of tasks and responsibilities

Perks & Benefits

* Access your pay when you need it through DailyPay app to manage your finances effectively

• Receive on-the-spot awards through the Awardco Platform, including gift cards and more, to recognize your achievements
• Enjoy multiple options for medical care, including full and part-time employee benefits, to maintain your health and well-being
• Take advantage of WFS Employee Extras, including travel discounts, pet insurance, discount shopping, and more, to enhance your lifestyle
• Participate in wellness programs to improve your physical and mental health
• Invest in your future through our 401k program with company match to secure your financial future
• Enjoy opportunities for internal mobility and transfers to advance your career and take on new challenges

Why Join arenaflex?

arenaflex is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals and offer a diverse range of career opportunities to suit your skills and interests. Join our team today and take off on your next career journey with arenaflex. Apply Job! Apply for this job