Experienced Logistics Coordinator - Customer Service

Join the arenaflex Ever Better Team

Are you a customer-focused professional with a passion for logistics and supply chain management? Do you thrive in fast-paced environments where no two days are the same? Look no further than arenaflex, a leading provider of supply chain solutions to Fortune 500 businesses and innovative startups alike. We're seeking an experienced Logistics Coordinator - Customer Service to join our team in Dallas, TX, and help us deliver exceptional customer experiences.

About arenaflex

At arenaflex, we're more than just a logistics company. We're a team of industry-leading experts dedicated to helping our customers succeed in an ever-changing world. With a rich history of innovation and a commitment to excellence, we've built a reputation as a trusted partner for businesses of all sizes. Our team is made up of proud women and men in logistics who work alongside military reserve and veterans every day, and we're proud to offer a diverse and inclusive work environment.

Benefits of Working at arenaflex

When you join the arenaflex team, you'll enjoy a range of benefits that go beyond just a paycheck. Here are just a few of the many perks you can expect:

• Competitive compensation: Our Logistics Coordinator - Customer Service role offers a competitive hourly rate of $19.00, paid weekly.
• Comprehensive benefits: arenaflex offers a range of benefits, including medical, dental, vision, and life insurance options, as well as a tax-advantaged 401(k) retirement savings plan.
• Paid time off: Enjoy paid time off for vacation, illness, bereavement, family and parental leave, and more.
• Employee discounts: Take advantage of discounted employee stock purchase options, quality employee discounts on tools, cars, appliances, travel, and more.
• Career growth opportunities: arenaflex is committed to helping you grow and develop your career, with opportunities for advancement and professional development.
• Diverse and inclusive work environment: Join a team that values diversity, equity, and inclusion, and is committed to creating a workplace where everyone feels welcome and valued.

Job Summary

As a Logistics Coordinator - Customer Service, you'll play a critical role in ensuring that our customers receive exceptional service and support. You'll work cross-functionally with sales, marketing, operations, and asset management teams to resolve customer concerns, issues, and disputes, and provide information and answers to customer inquiries. Your goal will be to deliver a great customer experience, every time.

Essential Functions

* Customer communication: Execute customer communication protocol to ensure that customer concerns, issues, and disputes are resolved to their expectations.

• Rental sales: Handle all rental sales and the sales process for inbound calls and outbound solicitation to increase leads and new customers.
• Inventory management: Accountable for rental truck inventory levels by coordinating with maintenance and asset management to meet customer demands.
• Workflow management: Enhance productivity through effective scheduling and planning.
• Parts management: Contribute to cost containment through inventory planning and warranty management.
• Compliance: Ensure compliance with all company, local, state, federal, and other regulatory agencies policies.

Additional Responsibilities

* Perform other duties as assigned: As a Logistics Coordinator - Customer Service, you'll be expected to adapt to changing conditions and work assignments, and perform other duties as assigned by management.

Skills and Abilities

* Strong verbal and written communication skills: You'll need to be able to communicate effectively with customers, colleagues, and management, both verbally and in writing.

• Goal-oriented and results-driven: You'll need to be able to set priorities, manage multiple assignments and tasks, and adapt to changing conditions and work assignments.
• High level of energy and self-motivation: You'll need to be able to work in a fast-paced environment, with a high level of energy and self-motivation.
• Ability to create and maintain professional relationships: You'll need to be able to build and maintain professional relationships with customers, colleagues, and management.
• Demonstrated customer service skills: You'll need to be able to provide exceptional customer service, every time.

Qualifications

* H.S. diploma/GED required: You'll need to have a high school diploma or equivalent to be considered for this role.

• One (1) year or more in sales and/or customer service required: You'll need to have at least one year of experience in sales and/or customer service to be considered for this role.

How to Apply

If you're a motivated and customer-focused professional with a passion for logistics and supply chain management, we encourage you to apply for this exciting opportunity. Click the link below to apply online, or contact us at [email protected] or 800-793-3754 to learn more. Apply Job!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace where everyone feels welcome and valued, and where everyone has the opportunity to succeed.

Security Notice for Applicants

arenaflex will only communicate with applicants directly from a [@arenaflex.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, arenaflex will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.arenaflex.com/careers. Should you have any questions regarding the application process or to verify the legitimacy of an interview or arenaflex representative, please contact arenaflex at [email protected] or 800-793-3754. Apply for this job