Experienced Customer Service Test Center Administrator – Global Testing Solutions

At arenaflex, we're dedicated to delivering the highest quality and most innovative testing solutions to our clients worldwide. As a leading provider of technology-enabled testing and assessment solutions, we support over 7 million test takers annually at our testing locations in 180 countries. Our mission is to design and deliver exceptional testing experiences that meet the evolving needs of our clients and their candidates. We're seeking an experienced Customer Service Test Center Administrator to join our team in Abilene, TX. As a key member of our Test Center team, you'll play a vital role in upholding the highest standards of exam integrity and providing exceptional customer service to candidates from diverse backgrounds.

About the Role:

As a Customer Service Test Center Administrator, you'll be the face of arenaflex in our test centers, ensuring that every candidate receives a fair and comfortable testing experience. You'll be responsible for verifying candidate identification, monitoring exams, and maintaining strict policies and guidelines to uphold the highest standards of exam integrity. Our team of over 600 Test Center Administrators worldwide is highly respected for their ability to lead and control the computer-based test center environment.

What We Offer:

* 12 Paid Holidays Off annually based on work schedule and start date

• No selling or quotas
• Office setting environment
• No inventory, stocking, floor moves or overnight shifts!
• Paid training
• Sick time prorated based on start date
• 401K
• Employee Assistance Program
• Vision
• FSA

Available Schedule:

* Part Time - Hours Will Vary

• Schedule: Site may be open Monday through Saturday 8:30 am to 6:30 pm. Saturday availability required. Occasional evening hours required. Possible, Sunday hours.
• Our ideal candidate demonstrates teamwork, with the availability to work a variety of shifts any day - Monday through Saturday - between the hours of 8:30am and 6:30 pm. Candidate must be open to flexible scheduling.
• This is strictly a part-time position and will remain as such, 20 hours per week, with an expectation to work more hours if needed.
• Schedules are available 2 weeks in advance.

Responsibilities:

* Maintain and apply expert knowledge of test center policies, practices and procedures

• Greet examinees and verify identification
• Perform required security checks including the use of wands
• Continuously monitor candidates as they complete exams
• Report and/or resolve candidate issues with urgency
• Maintain secure environment and materials in the test center at all times
• Ensure every candidate receives a fair and comfortable testing experience
• Report any occurrences outside company guidelines
• Ability to be flexible with scheduling based on arenaflex days of operations
• Represent arenaflex's vision, mission and values
• Safeguard the test center from misconduct
• If applicable, digitally scan and record candidate fingerprint identification

Qualifications:

* EDUCATION: + High school diploma or equivalent required + College experience a plus

• EXPERIENCE:

+ Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.) + Must be 18 years of age to qualify

• SKILLS:

+ Ability to communicate professionally and effectively with candidates and coworkers + Ability to write detailed and accurate reports and correspondence + Ability to multi-task and handle small tools, pack equipment for shipping or unpack for installation + Familiar with Microsoft Windows-based computer programs and applications (including but not limited to MS Office, Outlook, Explorer-web browsing)

Physical Job Requirements:

* Must be able to bend, stoop, and lift up to 40 pounds

• Ability to remain in a stationary position for extended periods of time while administering exams
• Ability to physically move through test room every 8-10 minutes and escort candidates to and from testing room
• Visual requirements include the ability to adjust or focus computer screens and view testing room through camera monitors while proctoring the exam
• Ability to maintain computers in the lab and office setting, by physically maneuvering in tight spaces, while maintaining safety protocols

Why Join arenaflex:

At arenaflex, we're committed to creating a diverse and inclusive work environment that values and respects our employees' unique perspectives and experiences. We're an Equal Employment/Affirmative Action employer, and we do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.

How to Apply:

If you're a motivated and customer-focused individual who is passionate about delivering exceptional testing experiences, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and values, and to submit your application. Apply Job! Apply for this job