Experienced Customer Service Agent – Healthcare Contact Center Support

At arenaflex, we're dedicated to helping our clients modernize technology, reinvent processes, and transform experiences, so they can stay ahead in our constantly evolving world. As a leading professional services company, we're committed to delivering exceptional results and making a meaningful impact on the lives of our clients and their customers. We're now seeking an experienced Customer Service Agent to join our team in Plano, Texas, and play a vital role in providing top-notch support to our clients' patients.

About arenaflex

arenaflex is a global leader in professional services, with a rich history of innovation and excellence. Our team of experts is passionate about helping our clients achieve their goals and overcome complex challenges. With a strong focus on customer satisfaction, we strive to deliver exceptional results and build long-lasting relationships with our clients and their customers.

Job Summary

We're looking for a highly skilled and customer-focused Customer Service Agent to join our team in Plano, Texas. As a key member of our contact center team, you'll be responsible for providing exceptional support to our clients' patients, responding to their inquiries, and resolving their issues in a timely and professional manner. If you have experience handling inbound Healthcare calls and are passionate about delivering outstanding customer service, we encourage you to apply for this exciting opportunity.

Responsibilities

As a Customer Service Agent at arenaflex, you'll have the opportunity to work in a dynamic and fast-paced environment, where no two days are ever the same. Your key responsibilities will include:

• Serving as the first point of contact for patients, responding promptly to their inquiries via telephone (inbound and outbound) and electronic channels
• Engaging with customers/patients in a professional manner, actively listening to their concerns, and ensuring their issues are resolved by the end of the call
• Responsible for day-to-day work and adherence to process flows, ensuring compliance with client agreements and SOPs
• Supporting and/or triaging customer technical issues, and scheduling clinical inquiries to/for Genetic Counseling staff
• Participating in cross-functional and cross-business process improvement initiatives
• Other duties as assigned by management

Work Environment and Schedule

As a Customer Service Agent at arenaflex, you'll work a hybrid schedule, reporting to our Plano, Texas office. Our operational hours are Monday through Friday, 7am-7pm CST, with varying shifts available within these hours. You'll have the opportunity to work in a dynamic and collaborative environment, with a team of experienced professionals who are passionate about delivering exceptional customer service.

Qualifications

To be successful in this role, you'll need to possess the following qualifications:

• 1-2 years of experience in handling customer/patient contact center support projects
• High School graduate or GED; 2-4 years undergraduate degree or certificate is a plus
• Excellent written and oral communication skills, with a positive, professional tone, voice, and demeanor
• Intermediate proficiency with Microsoft Office and Google Suites apps (drive, Gmail, g-docs, g-sheets)
• Experience in using dual monitors, multiple applications, and phone simultaneously, with keyboard skills and ability to enter data with accuracy
• Multi-lingual skills (Spanish) are a strong plus

Skills and Competencies

To succeed in this role, you'll need to possess the following skills and competencies:

• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
• Strong problem-solving and analytical skills, with the ability to resolve complex issues in a timely and professional manner
• Ability to work in a fast-paced environment, with multiple priorities and deadlines
• Strong attention to detail, with the ability to maintain accuracy and precision in all aspects of your work
• Ability to work collaboratively as part of a team, with a positive and professional attitude

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Agent, you'll have access to a range of training and development opportunities, including:

• Comprehensive onboarding program, with training and support to help you get up to speed quickly
• Ongoing training and development opportunities, to help you build your skills and knowledge
• Career growth opportunities, with the potential to move into leadership roles or specialized areas of the business
• Access to arenaflex's employee resource groups, with opportunities to connect with colleagues and build your professional network

Compensation, Perks, and Benefits

As a Customer Service Agent at arenaflex, you'll be eligible for a range of benefits and perks, including:

• Hourly rate: $18.00 - $20.00 per hour, depending on experience and other qualifications
• Discretionary annual incentive program, based on performance and subject to the terms of arenaflex's applicable plans
• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our careers website at [arenaflex careers website]. We look forward to hearing from you!

Disclaimer

The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. arenaflex reserves the right to modify this information at any time, subject to applicable law. Apply for this job