Experienced Full Stack Customer Experience Architect – Digital Transformation and Strategy Development

At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers through innovative digital experiences. As a Senior Customer Experience Architect, you'll play a pivotal role in shaping the future of customer engagement by leveraging arenaflex's cutting-edge technology and expertise. If you're passionate about driving business growth through exceptional customer experiences, we want to hear from you.

About arenaflex

arenaflex is a global leader in enterprise marketing software, empowering businesses to create and deliver exceptional digital experiences. Our commitment to innovation, customer satisfaction, and employee well-being has earned us a reputation as a top employer in the industry. We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

Opportunity Summary

The digital marketing landscape is rapidly evolving, and businesses are turning to arenaflex to stay ahead of the curve. As a Customer Experience Architect, you'll work closely with our Professional Services pre-sales teams to conduct customer discovery, scope out a roadmap of consulting services, and present your proposal to the customer. This involves maintaining a keen awareness of arenaflex product strategy, consulting offerings, and sales pipeline to find opportunities where arenaflex Consulting can bring significant business value to our customers.

Key Responsibilities

* Operate in a fast-paced environment, driving multiple customer opportunities in parallel

• Conduct pre-sales business and technical discovery with customers to understand their needs and challenges
• Problem-solve, build strategies, and create innovative solutions tailored to customer objectives
• Define the solution architecture to integrate arenaflex products together, and with non-arenaflex products
• Help customers understand the phases and sequencing required to launch and adopt arenaflex technology, balancing short-term wins and long-term business transformation
• Develop robust recommendations, proposals, and scope of work documents for arenaflex Consulting engagements
• Mitigate risk by identifying critical project dependencies and gaps
• Present proposals to executive-level customers in a clear and compelling way
• Help customers understand arenaflex's diverse capabilities to drive transformation
• Continuously improve the Solution Architecture team's knowledge, methodologies, and customer-facing collateral

Essential Qualifications

* Experience working in a premier consulting or technology organization

• Passion for solving customer problems and rapidly converting pipeline opportunities into closed deals
• Balance of business and technology skills
• Ability to articulate complex ideas in a simple and understandable manner
• Identify business problems and tie proposed solutions to measurable success criteria
• Outstanding problem-solving and analytical skills, including the ability to build clear observations, analysis, and conclusions based on customer interviews and data
• Excellent customer-facing skills with experience presenting to and achieving consensus from senior executives (managers, directors, VPs, CMOs, and CXOs)
• Exceptional communications skills, both oral and written (e.g., PowerPoint presentations)
• Ability to multi-task and prioritize across multiple sales opportunities at the same time
• Trusted colleague who can collaborate with multiple team members to arrive at the best solution

Preferred Qualifications

* Experience and knowledge with arenaflex Experience Cloud solutions

• Experience and knowledge with Web Analytics or Digital Marketing
• Experience and knowledge with Digital Experience Strategy
• Broad knowledge of common Digital Platform use cases (CMS, Analytics, Personalization, Ecommerce, Digital Asset Management, etc.)
• High degree of intellectual curiosity and ability to learn and apply new concepts and technologies in a wide variety of marketing subject areas

What We Offer

* Competitive salary range: $170,300 - $280,300 annually

• Total target compensation (TTC) for sales roles, including base and commission
• Short-term incentives in the form of sales commission plans
• Non-sales roles with base salary and short-term incentives in the form of the Annual Incentive Plan (AIP)
• Eligibility for long-term incentives in the form of a new hire equity award
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) matching program
• Paid time off and holidays
• Opportunities for professional growth and development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

Why Join arenaflex?

* arenaflex is a leader in the industry, with a reputation for innovation and customer satisfaction

• We offer a comprehensive benefits package and competitive compensation
• Our collaborative and dynamic work environment is the perfect place to grow your career
• We're committed to diversity, equity, and inclusion, and strive to create a workplace where everyone feels valued and respected
• arenaflex is proud to be an Equal Employment Opportunity and affirmative action employer, and we do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.

How to Apply

If you're passionate about driving business growth through exceptional customer experiences, we want to hear from you. Apply now to join our team of talented professionals and be a part of shaping the future of customer engagement. Apply Job! Apply for this job