Experienced Customer Service Representative - Retention (Hybrid) at arenaflex
Join the arenaflex Team and Become the Voice of arenaflex
Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we invite you to join our arenaflex team as an Experienced Customer Service Representative - Retention (Hybrid). As a key member of our team, you'll have the opportunity to redefine customer service, create meaningful connections with each customer, and introduce the latest technology, services, and offers to help our customers stay connected to what matters most.
About arenaflex
arenaflex is a global leader in communications and technology, dedicated to empowering individuals and businesses to achieve their full potential. With a rich history of innovation and a commitment to excellence, we're shaping the future of connectivity and beyond. As a member of our team, you'll be part of a dynamic and inclusive community that values diversity, equity, and inclusion.
Your Impact
As a Premier Service Consultant specializing in customer acquisition, sales, service, and retention, you'll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty. Your day-to-day will be filled with exciting challenges and opportunities to grow, including:
- Handling customer interactions (calls, chats, emails) in a fast-paced environment
- Accurately resolving issues related to service, billing, payments, and collections
- Explaining bills and product features clearly
- Troubleshooting basic problems and seeking higher support if needed
- Building customer confidence and loyalty by resolving issues
- Supporting various customer inquiries, including technical issues
- Working a flexible 40-hour per week schedule, which may include nights and weekends
- Paid training and ongoing development opportunities
What We're Looking For
To succeed in this role, you'll need to possess:
- Unwavering customer focus and a passion for delivering exceptional experiences
- Strong work ethic and adaptability in a fast-paced environment
- Problem-solving skills and attention to detail
- Ability to work independently and as part of a team
- Excellent communication and interpersonal skills
- Ability to learn and adapt to new technologies and processes
Join Our Team and Enjoy Amazing Perks and Benefits
As a member of our team, you'll enjoy a range of amazing perks and benefits, including:
- Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available), and arenaflex home phone
- Tuition reimbursement program
- Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year
- Paid Parental Leave
- Medical/Dental/Vision coverage
- 401(k) plan
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
Work from Home (WFH) Requirements
To ensure a seamless and secure WFH experience, you'll need to meet the following requirements:
- Verified internet service (secure, reliable, and dedicated high-speed is required to support business needs)
- An established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
- AT&T will provide all the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.)
- Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.)
- You will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)
Career Growth Opportunities
As a member of our team, you'll have the opportunity to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you!
Equal Employment Opportunity (EEO)
arenaflex is an equal employment opportunity (EEO) employer, committed to providing a diverse and inclusive work environment. We welcome applications from individuals of all backgrounds, experiences, and perspectives.
Apply Today!
If you're ready to join our team and become the voice of arenaflex, apply now! We can't wait to hear from you.
Weekly Hours:
40
Time Type:
Regular
Location:
San Antonio, Texas Apply Job! Apply for this job