Experienced Customer Service Representative – Printing & Signage Expertise Wanted at arenaflex

At arenaflex, we're not just a company – we're a team of passionate professionals dedicated to delivering exceptional customer experiences. As a leading provider of printing and signage solutions, we're looking for an experienced Customer Service Representative (CSR) to join our dynamic team in Kissimmee, FL. If you're a people person with a passion for delivering top-notch customer service, we want to hear from you!

About arenaflex

arenaflex is a dynamic and innovative company that's been serving the printing and signage needs of businesses and individuals in Central Florida for years. Our team is committed to providing exceptional customer service, ensuring that every interaction with our customers is easy, on-time, and without surprises. We're proud of our reputation for honesty, integrity, and professionalism, and we're looking for like-minded individuals to join our team.

Responsibilities

As an Experienced Customer Service Representative at arenaflex, you'll play a critical role in delivering exceptional customer experiences. Your responsibilities will include:

• Selling and explaining the competitive advantages of our company, highlighting our unique offerings and value proposition
• Maintaining the highest level of honesty, integrity, and professionalism in all interactions with customers and internal teams
• Learning all aspects of a digital printing, signs, and graphics operation, including estimating, production, and delivery
• Processing and tracking jobs from order to completion/delivery, ensuring timely and accurate fulfillment
• Communicating customer concerns and requirements to the production staff, ensuring seamless execution
• Experience with PrintSmith or Printer's Plan estimating software will be given extra consideration
• Estimating printing, marketing, and signage work, advising customers on best products and solutions
• Proofreading and checking jobs for accuracy, including typo detection
• Serving as a backup to other CSRs, ensuring seamless coverage during absences
• Checking samples to ensure accurate final products
• Completing and maintaining all required paperwork, records, documents, and other administrative tasks
• Following and complying with all safety and work rules and regulations
• Maintaining departmental housekeeping standards

Essential Qualifications

To be successful in this role, you'll need:

• 3+ years of experience in printing and signage customer service
• High school diploma or equivalent
• Excellent communication and interpersonal skills
• Ability to multi-task, prioritize, and manage competing demands
• Strong problem-solving and analytical skills
• Proficiency in PrintSmith or Printer's Plan estimating software (a plus)
• Experience with digital printing, signs, and graphics operations (a plus)

Preferred Qualifications

While not required, the following qualifications will be given extra consideration:

• Experience in sales, marketing, or related fields
• Knowledge of printing and signage industry trends and best practices
• Familiarity with customer relationship management (CRM) software
• Certification in customer service or related fields

Skills and Competencies

To succeed in this role, you'll need to possess:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced, dynamic environment
• Strong attention to detail and accuracy
• Ability to work collaboratively with internal teams and external vendors
• Strong customer service skills, with a focus on delivering exceptional experiences

Career Growth Opportunities

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have opportunities to:

• Develop your skills and expertise in printing and signage operations
• Take on additional responsibilities and leadership roles
• Pursue outside sales or management opportunities within the company
• Participate in comprehensive, on-going training and development programs

Work Environment and Company Culture

We're proud of our company culture at arenaflex, which emphasizes:

• Collaboration and teamwork
• Open communication and transparency
• Continuous learning and development
• Recognition and rewards for outstanding performance
• A fun and supportive work environment

Compensation and Benefits

We offer competitive pay, paid benefits, and comprehensive, on-going training. Our benefits package includes:

• 401(k) plan
• Paid time off
• Opportunities for career growth and advancement

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we want to hear from you! Please submit your application, including your resume and a cover letter explaining why you're the best candidate for this role. Local candidates only, please.

Application Question(s)

* Why do you think you're the best candidate for this job?

Education

* High school diploma or equivalent (required)

Experience

* 3+ years of experience in printing and signage customer service (required)

Language

* English (required)

Work Location

* In-person work at our Kissimmee, FL location Apply Now! Apply for this job