Experienced Customer Service Representative – On-Site in Saint Louis, MO

Join arenaflex, a global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging, as we continue to earn "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" awards every year.

About arenaflex

arenaflex is a forward-thinking global organization that has been redefining the customer experience for over two decades. With a presence in 40 countries and a diverse team of over 300,000 people, we are united as "One arenaflex." Our mission is to help the world's best-known brands improve their businesses through exceptional customer experiences (CX), ongoing innovation, and the most cutting-edge technologies.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at arenaflex, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As an Experienced Customer Service Representative, you will:

• Interface with customers via inbound calls who have questions or concerns that require additional support.
• Achieve specific support and resolution on every call.
• Use script and/or probing techniques to determine customer needs and offer the most appropriate advice or service for particular situations.
• Maintain broad knowledge of client products and/or services.
• Collaborate with cross-functional teams to resolve complex customer issues.
• Stay up-to-date on product knowledge and industry trends to provide expert-level support.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Experienced Customer Service Representative role include:

• A High School Diploma and/or GED
• Minimum 6 months of customer service experience preferred (or required)
• Live within 25-30-mile radius of our Saint Louis, MO site
• Strong PC knowledge and computer navigation skills
• The ability to work rotational shifts as needed
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment with multiple priorities

WHAT'S IN IT FOR YOU

One of our arenaflex Culture Statements says, "We are fanatical about our staff." That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with:

• Competitive hourly rate of $16.50
• Paid training and opportunities for monthly performance incentives
• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Company networking and leadership opportunities with organized groups in the following topics: Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and Wellness
• Celebrations for arenaflex Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more to support the community and the world.

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 300,000 people around the globe call arenaflex their "employer of choice" – proudly united as "One arenaflex."

Work Environment and Company Culture Highlights

* Our beautifully renovated facility in Saint Louis, MO offers a collaborative and inclusive work environment.

• Our diverse team of over 300,000 people from 40 countries is united as "One arenaflex."
• We prioritize work-life balance and offer flexible scheduling options.
• Our company culture is built on the principles of empathy, respect, and inclusivity.

How to Apply

If you're passionate about delivering exceptional customer experiences and are looking for a career that offers growth and development opportunities, apply now to join our team at arenaflex! Apply Job!

Equal Opportunity Employer

arenaflex is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites:

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Note:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Apply for this job