Experienced Customer Service Representative – Italian Office Maternity Cover

At arenaflex, we're passionate about innovation, teamwork, and initiative. If you're looking for a meaningful challenge in a well-established and fast-growing international company that's dedicated to making a difference every day, then join us and be part of a dynamic team that's shaping the future.

About arenaflex

arenaflex is a rapidly growing company with a strong presence in the global market. We're committed to delivering exceptional products and services that meet the evolving needs of our customers. Our Italian office is a hub of activity, where talented individuals come together to drive growth, innovation, and customer satisfaction.

Job Summary

We're seeking an experienced Customer Service Representative to join our Italian office for a maternity cover. This role offers an exciting opportunity to provide front-line support for customer inquiries, play a key role in supporting sales operations, and contribute to the growth and success of our teams. As a Customer Service Representative, you'll be the face of arenaflex, delivering exceptional customer experiences that build trust, loyalty, and advocacy.

What's In It For You

At arenaflex, we believe in taking care of our employees and providing a supportive work environment that fosters growth, well-being, and happiness. Here are some of the benefits you can expect:

• Stay Active: Enjoy an annual fitness subsidy to support your healthy lifestyle.
• Support & Well-Being: Benefit from our comprehensive Employee Assistance Program, providing guidance and support in times of need.
• Family First: Receive two weeks of paid Family Care Leave to support a sick family member or in the case of bereavement.
• Vacation Time: In addition to your regular vacation days, enjoy paid time off on December 24th and 31st.
• Smart Spending: Enjoy up to €1,000 annually in Edenred/Welfare vouchers, funded by the company, to use at a variety of retailers.
• Daily Meals Covered: Receive an €8 meal voucher for every working day, ensuring you stay energized throughout the day.
• A Team That Inspires: Work alongside a diverse, open-minded, and supportive team that encourages personal and professional growth.
• Boost Your Investments: Take part in our Employee Stock Purchase Program and enjoy 15% cashback on your investments.
• Accident Insurance: Stay protected with comprehensive accident insurance during all business trips.

Main Responsibilities

As a Customer Service Representative, you'll be responsible for:

• Responding to customer inquiries by processing orders accurately, efficiently, and with a customer-centric approach.
• Utilizing company systems and processes (SAP) to enter sales orders, contovisione orders, and consignment replacements – ensuring inventory availability and setting up customized defaults tailored to each customer's needs.
• Processing Returned Merchandise Authorizations (RMAs) in alignment with company procedures, prioritizing timely and transparent communication.
• Registering, tracking, and following up on customer complaints, acting as a reliable partner in finding solutions.
• Building and maintaining strong, trust-based customer relationships through excellent service and proactive support.
• Managing the Travel Stock program, ensuring full compliance with the Quality System and seamless coordination across teams.
• Maintaining and updating customer databases with care and precision, supporting data integrity and process efficiency.

What We're Looking For

To succeed in this role, you'll need:

• A Bachelor's degree in Business, Marketing, or a related field preferred – an equivalent combination of education and relevant experience will also be considered.
• Minimum of 2 years' experience in Customer Service, Sales, or another customer-focused role.
• Strong oral and written communication skills, with the ability to build positive customer relationships, especially over the phone.
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) and experience with SAP or other ERP systems.
• Advanced written and spoken English.

As we require fluently English skills and the process will involve English-speaking colleagues, we are looking forward to receiving your CV in English.

Diversity and Inclusion

At arenaflex, we value diversity and inclusion, and we welcome candidates of any gender, ethnicity, religion, sexual orientation, or age. If you're skilled and a good match for our culture of collaboration, we want you on our team.

Equal Opportunity Employer

arenaflex is an equal opportunity employer, and we're committed to creating an inclusive work environment that respects and values diversity. We're proud to be an employer of choice for people with disabilities and encourage individuals with disabilities to apply.

How to Apply

If you're passionate about delivering exceptional customer experiences and want to join a dynamic team that's shaping the future, please submit your application through our website. We can't wait to hear from you! Apply Job! Apply for this job