Experienced Customer Service Specialist – Government and Corporate Affairs
Join the arenaflex family and embark on a journey that will take you to new heights, both personally and professionally. As a member of our dynamic team, you'll have the opportunity to explore a world of possibilities, travel the globe, and grow your expertise in a fast-paced and ever-evolving industry.
Why You'll Love This Job
As a Customer Service Specialist in our Government and Corporate Affairs division, you'll be an integral part of a team that promotes and sells air travel on arenaflex. You'll be responsible for:
- Promoting and selling air travel on arenaflex
- Preparing itineraries, computing fares, issuing refunds, and preparing and issuing tickets
- Answering inquiries regarding general travel information and resolving customer problems in a mutually beneficial manner
- Communicating with customers over the phone when researching passenger complaints, advising of cancelled or delayed flights
- Communicating new rules, policies, and procedures that would affect the customer
What You'll Need for Success
To excel in this role, you'll need:
- A Bachelor's degree in a relevant field or equivalent experience/training
- Excellent leadership, organizational, and customer contact skills
- Knowledge of Native SABRE
- The ability to be resourceful and creative at immediate problem resolution
- A high level of initiative, exercise good judgment, and be dependable
- Satisfactory attendance required
What You'll Get
As a valued member of the arenaflex team, you'll enjoy a range of benefits and perks, including:
- Travel Perks: Explore the world with your family and friends, reaching 365 destinations on more than 6,800 daily flights across our global network.
- Health Benefits: Enjoy comprehensive health, dental, prescription, and vision benefits, as well as virtual doctor visits, flexible spending accounts, and more.
- Wellness Programs: Stay healthy and motivated with our wellness programs, providing you with the right tools, resources, and support to be your best self.
- 401(k) Program: Available upon hire, with employer contributions to your 401(k) program available after one year.
Inclusion and Diversity at arenaflex
At arenaflex, we're committed to creating a dynamic and inclusive workforce that reflects the diversity of our customers and communities. Our 20+ Employee Business Resource Groups connect team members to customers, suppliers, communities, and shareholders, helping team members reach their full potential and creating an inclusive work environment.
Join the arenaflex Family
If you're ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly, we want to hear from you. Apply now to become a part of the arenaflex family and start your journey to new heights.
How to Apply
To apply for this exciting opportunity, please visit our website at [insert link]. We can't wait to hear from you and explore the possibilities together.
About arenaflex
arenaflex is a leading airline that connects people and communities around the world. With a rich history and a commitment to innovation, we're dedicated to providing exceptional customer service and creating a positive impact on the world. Join us and be a part of something bigger than yourself.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all team members.
Accommodations for Applicants with Disabilities
arenaflex is committed to providing reasonable accommodations for applicants with disabilities. If you require accommodations during the application or interview process, please let us know in advance so we can make necessary arrangements.
Contact Us
If you have any questions or would like more information about this opportunity, please don't hesitate to contact us at [insert contact information]. We look forward to hearing from you and exploring the possibilities together. Apply for this job