Experienced Data Entry Specialist – Veterinary Support Team
At arenaflex, we're revolutionizing the way people shop for their pets, and we're looking for talented individuals to join our dynamic Veterinary Support Team. As a key member of our team, you'll play a vital role in providing exceptional customer service and support to our pet-parent clients and veterinary partners. If you're passionate about delivering outstanding results, working in a fast-paced environment, and making a real difference in the lives of pets and their owners, we want to hear from you!
About arenaflex
arenaflex is the fastest-growing e-commerce retailer in the pet industry, and we're committed to providing an unparalleled customer experience. Our team is dedicated to delivering top-notch service, and we're looking for like-minded individuals to join our ranks. As a Data Entry Specialist, you'll be part of a dynamic team that's passionate about making a difference in the lives of pets and their owners.
Why You'll Love Working at arenaflex
At arenaflex, we prioritize our colleagues' well-being, health, and culture. We offer a range of benefits that will make you feel valued and supported, including:
- Competitive starting wages
- Opportunities for wage increases starting after 3 months of service
- A comfortable, climate-controlled work environment
- 20% discount program for all your pet needs
- 401(k) with company matching
- Group building events and company-supported lunch meetings
- Professional development and advancement opportunities
- Paid time off and holidays
- Access to our Employee Assistance Program (EAP)
- And many more!
What You'll Do
As a Data Entry Specialist, you'll be responsible for:
- Connecting directly with veterinary facilities to arrange prescription approvals, resolve client issues, and explain order requests
- Examining and resolving issues to determine proper solutions for clients and partners, and following up on a case-by-case basis to resolve issues
- Completing data entry of prescriptions into arenaflex's healthcare software
- Maintaining a high level of quality through data entry and order handling of veterinary pharmacy orders
- Working with empathy, attention to detail, patience, compassion, and kindness to clients and partners alike
- Working with an eagerness to learn and grow, and being open to feedback and development
- Communicating with veterinary facilities via telephone (and occasionally other stations on a case-by-case basis) with various topics, primarily using our internal program and systems to explore solutions and record case notes
- Expecting a significant portion of the typical business day to be spent on outbound veterinary center/client telephone contacts
What You'll Need
To succeed in this role, you'll need:
- 2 years of experience working in a client or healthcare-focused environment
- Excellent communication skills (written, verbal, and listening)
- Ability to multitask (e.g., chatting on the phone while exploring on the computer and taking notes)
- A strong sense of ownership, self-motivation, and attention to detail
- Proficiency with Microsoft Office
- High school education or equivalent
- Ability to obtain a Pharmacy Technician License from the Kentucky Board of Pharmacy
- Strong decision-making skills
- Proven ability to multitask and perform well in a fast-paced environment
- Ability to adapt to change as per the business needs of the organization
- Flexibility to move schedule and stay at work longer than required depending on the situation by the specialty unit
- Ability to maintain confidentiality and secure sensitive data
- Ability to pass background checks
What We Offer
As a Data Entry Specialist at arenaflex, you'll enjoy:
- A competitive salary of $28/hour
- Opportunities for professional growth and development
- A dynamic and supportive work environment
- A comprehensive benefits package, including health insurance, 401(k) matching, and paid time off
- Access to our Employee Assistance Program (EAP)
- And many more!
How to Apply
If you're passionate about delivering exceptional results, working in a fast-paced environment, and making a real difference in the lives of pets and their owners, we want to hear from you! Apply now to join our dynamic Veterinary Support Team and take the first step towards a rewarding career at arenaflex. Apply Now! Apply for this job