Experienced Customer Service Representative – Water Billing & Customer Service at arenaflex

At arenaflex, we're dedicated to delivering exceptional customer experiences and providing top-notch services to our community. As a Customer Service Representative in our Water Billing & Customer Service team, you'll play a vital role in ensuring that our customers receive the best possible service. If you're passionate about customer service, have a knack for problem-solving, and enjoy working in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Job Summary:

As a Customer Service Representative at arenaflex, you'll be responsible for providing exceptional customer service to our utility customers, responding to their inquiries and requests, and resolving any issues that may arise. You'll work closely with our team to ensure that our customers receive timely and accurate information about their accounts, services, and billing. Your excellent communication skills, attention to detail, and ability to work in a team environment will make you an asset to our team.

Responsibilities:

* Greet the public and provide customer service at the front counter and via telephone, responding to their inquiries and requests in a timely and professional manner.

• Answer incoming calls, respond to customer inquiries, and provide information regarding utility services, departmental policies, and account/billing matters.
• Establish customer accounts, update, maintain, and research account information, ensuring accuracy and attention to detail.
• Prepare, process, and issue work orders for meter re-reads and the connection, disconnection, and reconnection of water services.
• Process requests for after-hours service, prepare related charges, and log customer addresses for use by after-hours field personnel.
• File and maintain service requests/work order documentation, ensuring compliance with arenaflex's records management policies.
• Monitor customer accounts for past due charges, establish payment arrangements, and grant payment extensions for past due accounts as warranted.
• Work collaboratively with other staff, City departments, outside agencies, and utility customers to resolve issues and provide excellent customer service.

Requirements and Skills:

* Coordinating and conducting a variety of customer service functions, including responding to public inquiries and providing customer service to arenaflex's utility customers.

• Performing accurate data entry and updating/maintaining customer account information, ensuring accuracy and attention to detail.
• Processing work order requests and customer payments, ensuring timely and accurate processing.
• Establishing and maintaining cooperative working relationships with other staff, City departments, outside agencies, and utility customers.
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups of people.
• Strong problem-solving and analytical skills, with the ability to resolve complex issues and provide creative solutions.
• Ability to work in a fast-paced environment, with multiple priorities and deadlines.
• High School Diploma or equivalent, with one year of customer service experience or an equivalent combination of education and experience.
• Valid Texas Driver License with a good driving record, or an out-of-state driver license with an original certified driving record from the state of driving licensure.
• Typing test required, with a minimum speed of 40 words per minute.
• Customer Service Certification/Training a plus.

Physical Demands / Work Environment:

* Work is performed in a standard office environment, with occasional travel to other arenaflex locations or community events.

• Subject to sitting for extended periods of time, standing, walking, bending, reaching, and lifting of objects up to 10 pounds.
• Ability to work in a team environment, with occasional exposure to noise, dust, and other environmental factors.

Career Growth Opportunities and Learning Benefits:

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have opportunities to:

• Develop your customer service skills and knowledge, with training and certification programs available.
• Work with a diverse team of professionals, with opportunities to collaborate and learn from each other.
• Participate in arenaflex's performance management program, with regular feedback and coaching to help you achieve your goals.
• Take advantage of arenaflex's tuition reimbursement program, with opportunities to pursue higher education and certifications.

Work Environment and Company Culture:

At arenaflex, we're dedicated to creating a positive and inclusive work environment, where our employees feel valued, respected, and supported. Our company culture is built on the principles of:

• Excellence: We strive for excellence in everything we do, from providing exceptional customer service to delivering high-quality services.
• Integrity: We operate with integrity, honesty, and transparency, always doing the right thing, even when it's difficult.
• Teamwork: We work together as a team, collaborating and supporting each other to achieve our goals.
• Innovation: We're always looking for new and better ways to do things, with a focus on innovation and continuous improvement.

Compensation, Perks, and Benefits:

As a Customer Service Representative at arenaflex, you'll enjoy a competitive salary, with opportunities for growth and advancement. You'll also have access to a range of benefits, including:

• Comprehensive health insurance, with medical, dental, and vision coverage.
• Retirement savings plan, with a 401(k) match.
• Paid time off, with vacation and sick leave.
• Opportunities for professional development and training.
• Recognition and rewards for outstanding performance.

How to Apply:

If you're passionate about customer service and want to contribute to creating a positive workplace, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity:

arenaflex is an equal employment opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds, and are proud to be an employer of choice for people with disabilities. Apply for this job