Experienced Customer Service Specialist – Order Management and Inventory Coordination

Join arenaflex, a renowned humanitarian organization, and become a vital part of the world's largest humanitarian network. As a Customer Service Specialist – Order Management and Inventory Coordination, you will play a crucial role in providing exceptional customer assistance, managing hospital inventory, and ensuring regulatory compliance. If you're passionate about making a difference in people's lives and are looking for a career that aligns with your values, then this is the perfect opportunity for you.

About arenaflex

arenaflex is a global humanitarian organization that has been providing emergency assistance, disaster relief, and blood services for over 140 years. Our mission is to prevent and alleviate human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors. We are committed to creating a world where everyone has access to the resources they need to live a healthy, safe, and fulfilling life.

Why Join arenaflex?

When you join arenaflex, you become part of a community that values diversity, inclusivity, and social responsibility. Our team is made up of dedicated individuals who are passionate about making a difference in the world. As a Customer Service Specialist – Order Management and Inventory Coordination, you will have the opportunity to work with a talented team of professionals who share your values and are committed to excellence.

Job Summary

As a Customer Service Specialist – Order Management and Inventory Coordination, you will be responsible for providing exceptional customer assistance in ordering blood and plasma derivatives, transfusion-related products, and supplies. You will also be responsible for maintaining hospital inventory, ensuring regulatory compliance, and providing support, development, and leadership guidance to all volunteers.

Key Responsibilities

* Receive routine orders for a variety of blood and pharmaceutical products and transfusion-related supplies, following appropriate procedures to ensure accurate order entry and order fulfillment.

• Make follow-up calls if product needs cannot be met as expected, and determine the most economical method of transportation for hospital shipments.
• Maintain and work with data, tools, or computer programs to facilitate management and monitoring of product and service information.
• Rotate inventory of primary and remote facilities to ensure adequate supplies of products for the needs of customers.
• Provide customer service to clients, proactively communicating with hospital customers to increase customer satisfaction.
• Investigate and resolve hospital shipment problems, receiving, investigating, and communicating related to customer concerns.
• Assist hospital personnel with inventory alternatives when requested products are unavailable within established guidelines and procedures.

Qualifications

* High school or equivalent required.

• Minimum one year of related experience or equivalent combination of education and related experience required.
• Progressive experience in a dynamic, multi-task operational environment preferred.
• Experience in blood or pharmaceutical inventory management, hospital customer relations, or logistics is preferred.
• Excellent oral and written communication skills.
• Outstanding interpersonal skills in dealing with all levels of customers and staff (paid and volunteer).
• Must have excellent organizational skills, be able to handle multiple priorities effectively, and possess problem-solving and analytical skills.
• Working knowledge of computers.

Benefits

As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

Work Environment and Culture

arenaflex is a remote-friendly organization, and this role will be performed from home. You will have the flexibility to work from anywhere, as long as you have a reliable internet connection and a quiet workspace. Our team is collaborative, supportive, and passionate about making a difference in the world. We value diversity, inclusivity, and social responsibility, and we are committed to creating a work environment that is inclusive and respectful of all individuals.

Compensation and Perks

The starting rate for this position is $16.00-16.50 per hour, with the possibility of higher rates for areas with a higher cost of living. You will also receive a comprehensive benefits package, including medical, dental, and vision plans, as well as health spending accounts and flexible spending accounts.

How to Apply

If you are passionate about making a difference in people's lives and are looking for a career that aligns with your values, then apply now! Join our team and become a vital part of the world's largest humanitarian network. Apply Job!

Equal Opportunity Employer

arenaflex is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Employers of National Service

arenaflex is proud to be an EONS partner and share our employment opportunities with the network of organizations. If you are a national service alumni, we encourage you to apply for this role.

Volunteer Opportunities

If you are interested in volunteering with arenaflex, please visit our website to learn more about our most-needed volunteer positions. Apply for this job