Experienced eCommerce Specialist - Video Chat – Disability Access Service Support

At arenaflex, we're on a mission to create unforgettable experiences for our guests. As an eCommerce Specialist - Video Chat, you'll play a vital role in delivering exceptional guest service, ensuring that every interaction is a memorable one. If you're passionate about providing outstanding support and have a knack for problem-solving, we want to hear from you!

About arenaflex

arenaflex is a global leader in the entertainment industry, renowned for its innovative approach to storytelling and immersive experiences. With a rich history of creating magic for generations, we're committed to pushing the boundaries of what's possible. Our team is dedicated to fostering a culture of inclusivity, creativity, and innovation, where every individual can thrive.

The Role

As an eCommerce Specialist - Video Chat, you'll be the face of arenaflex, providing exceptional guest service to our valued customers. Your primary responsibility will be to assist guests with registering for Disability Access Service, addressing accessibility needs, and supporting their digital experience through our website and My Disney Experience app. You'll be the go-to expert for all things accessibility, ensuring that every guest feels seen, heard, and valued.

Key Responsibilities

* Proactively answer guest accessibility-related questions and make recommendations to improve support, provide information, and handle situations related to Accessibility Services

• Communicate efficiently through video/phone calls and balance multiple chat interactions and computer applications while being engaged and comfortable in video calls
• Assess the level of support needed for different disabilities (e.g., hearing, mobility, visual, cognitive) based on each guest's needs
• Maintain integrity during intensified interactions and difficult conversations, making confident decisions and understanding when to raise concerns to Coordinator/Working Lead/Salaried Leader
• Meet required departmental metric expectations and efficiency goals when handling guest accounts
• Complete all required Company training and compliance courses
• Be flexible with work schedule, including overtime, weekends, and holidays

Essential Qualifications

* Sales and service experience in a customer service or contact center environment with knowledge and interest of arenaflex property, products & services

• Demonstrate technical abilities and computer proficiency with the ability to learn and work with various systems and applications, including Microsoft Office Tools and Guest Service Suite
• Ability to handle confidential information and provide conflict resolution through a balance of integrity and partner resourcing while demonstrating strong problem-solving decision-making skills
• Written, verbal, and interpersonal communication skills
• Comfortable asking discovery questions to acquire relevant information from guests to resolve which accessibility service(s) are the best fit or which may require further medical consultation/evaluation

Preferred Qualifications

* Previous experience working with individuals with disabilities or accessibility needs

• Experience in related roles such as Guest Services or Guest Relations with the knowledge of our Services for Guests with Disabilities
• Sales and closing skills when overcoming objections
• Bilingual
• Knowledge of Theme Parks, Guest, and Cast Tools is a plus: Disneyland App, My Disney Experience, Live Engage, Guest Service Suite, MDX, VINCENT, Zendesk, Avaya

What We Offer

* Competitive hourly rate of $18.90/hour

• Opportunities for career growth and professional development
• Comprehensive training program to ensure your success
• Collaborative and inclusive work environment
• Flexible scheduling, including overtime, weekends, and holidays
• Comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and holidays
• Access to exclusive arenaflex events and experiences

Why Join arenaflex?

At arenaflex, we're committed to creating a workplace where every individual can thrive. We believe in fostering a culture of inclusivity, creativity, and innovation, where every voice is heard and valued. As an eCommerce Specialist - Video Chat, you'll be part of a dynamic team that's passionate about delivering exceptional guest service and making a difference in the lives of our guests.

How to Apply

If you're passionate about providing outstanding guest service and have a knack for problem-solving, we want to hear from you! Apply now to join our team as an eCommerce Specialist - Video Chat and be part of the arenaflex magic! Apply Job!

Equal Employment Opportunity

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers, including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email [email protected] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability. The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. arenaflex champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories, and be relevant in a constantly evolving world. Apply for this job