Experienced Order Processing Specialist – Customer Service and Logistics Support

At arenaflex, we're committed to delivering exceptional customer experiences and driving business growth through innovative solutions. As a key member of our Customer Service team, we're seeking an experienced Order Processing Specialist to join our dynamic team. If you're passionate about delivering top-notch service, have a knack for logistics, and thrive in a fast-paced environment, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions and services, dedicated to empowering businesses to reach new heights. Our team of experts is passionate about delivering exceptional customer experiences, driving business growth, and fostering a culture of innovation and collaboration. As a part of our team, you'll have the opportunity to work with a talented group of professionals who share your passion for excellence and are committed to making a meaningful impact.

Job Summary

As an Order Processing Specialist at arenaflex, you'll play a critical role in supporting our spare parts sales order management, working with internal and external customers to process orders, and managing orders from start to finish. You'll be responsible for interacting with customers, sales representatives, and other stakeholders to handle a variety of pre-sales and post-sales service functions related to domestic and international order processing. If you're a detail-oriented, organized, and customer-focused individual with a passion for logistics and data entry, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions related to domestic and/or international order processing.

• Process orders for materials for both domestic and/or international requests in accordance with arenaflex policy and practice.
• Coordinate and perform activities such as order entry, order acknowledgement, order revision, and preparation of shipping documents.
• Receive customer requests and prepare documents/trouble tickets related to processing returns (RMA), servicing, and exchanges.
• Update databases with the status of returned materials issues and accounts for returns inventory.
• Record and report the status of equipment returns, repairs, replacements, sales orders, and delivery schedules.
• Ensure service information is accessible by sorting and filing documents/forms.
• Handle requests for additional company materials.
• Maintain records of returns, schedule changes, product enhancements or changes, and product pricing, and resolve return credit problems.
• Coordinate and perform activities associated with the transfer of consigned material.
• Coordinate and perform activities associated with order tracking and customs clearance by working with transportation carriers and brokers.

Essential Qualifications

* Direct customer support experience, including administrative experience.

• Order processing experience or an equivalent combination of formal training in logistics, data processing, marketing, international business, finance, and accounting, production control, or related office and business education.
• Proficient in utilizing business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint.
• Experience with HCM (e.g., Workday), SAP, Salesforce equivalent ERP product, and productivity software desired.
• Typical Education and Experience: Associate degree or equivalent. 1-3 years of related experience.

Preferred Qualifications

* Experience working in a fast-paced, dynamic environment.

• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong problem-solving and analytical skills.
• Experience with data entry and record-keeping.
• Familiarity with logistics and supply chain management.

Skills and Competencies

* Excellent communication and interpersonal skills.

• Strong organizational and time management skills.
• Ability to work independently and as part of a team.
• Strong problem-solving and analytical skills.
• Proficient in utilizing business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint.
• Experience with HCM (e.g., Workday), SAP, Salesforce equivalent ERP product, and productivity software desired.
• Strong attention to detail and accuracy.
• Ability to multitask and prioritize tasks effectively.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As an Order Processing Specialist, you'll have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences and driving business growth. We offer a range of learning and development opportunities, including:

• On-the-job training and mentorship.
• Access to online training and development resources.
• Opportunities for career advancement and professional growth.
• A dynamic and supportive work environment.

Work Environment and Company Culture

arenaflex is a dynamic and supportive work environment that values innovation, collaboration, and customer satisfaction. As an Order Processing Specialist, you'll be part of a team that is passionate about delivering exceptional customer experiences and driving business growth. We offer a range of benefits and perks, including:

• A generous benefits package that includes medical, dental, and vision coverage.
• 401(k) matching and paid time off.
• Sick time and short-term disability benefits.
• A dynamic and supportive work environment.
• Opportunities for career advancement and professional growth.

Compensation and Benefits

arenaflex offers a competitive compensation package, including:

• $25.00 - $28.00 per hour.
• A generous benefits package that includes medical, dental, and vision coverage.
• 401(k) matching and paid time off.
• Sick time and short-term disability benefits.

How to Apply

If you're a motivated and customer-focused individual with a passion for logistics and data entry, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you! Apply Now! Apply for this job