Case Manager Lead, Aging & Disability Services (Internal Only to Human Services)

Join our Human Services Aging & Disability Services Team!

• *OPEN ONLY TO SNOHOMISH COUNTY HUMAN SERVICES STAFF**

Purpose: Snohomish County Human Services is hiring one (1) qualified individual to provide program support, staff training, and administrative hearing oversight to support the Case Management program. In addition, they will coordinate long term services and supports for elderly and disabled individuals to prevent institutionalization and help them maintain living independently in the community. Our goal is to assist individuals to access the necessary services and advocate for them as needed. About You: You have experience and an in depth understanding of the Case Management program. You have a desire to provide training and support to new and existing staff and programmatic support to supervisors. You have an interest in representing Snohomish County Case Management in administrative hearings. This person also may be expected to provide in-home care services to elderly and disabled adults, so they may live independently in the community. Position Purpose: The Case Manager Lead’s primary responsibilities include training new staff, providing programmatic support to the supervisory team, representing Snohomish County Case Management in administrative hearings, working with clients who are enrolled in specialized programs in Case Management (PACE, GOSH), and being available to case managers for support and guidance. Snohomish County Human Services strives to be an equitable and trauma-informed department. Our department believes every interaction, procedure, and policy provides an opportunity to build a pathway toward a more resilient and restorative Snohomish County. Please reach out to Joeann Turck at [email protected] with any questions regarding this job posting. BASIC FUNCTION To perform responsible professional work in the planning, development, operation and delivery of case management and/or respite services, which includes assisting functionally impaired adults to obtain and effectively use support services and enabling families and other caregivers to obtain temporary relief from their care-giving responsibilities. Act as Fair Hearing Coordinator representing the Case Management Division in Administrative Hearings for Case Management clients.STATEMENT OF ESSENTIAL JOB DUTIES

• Coordinates the planning, operation and evaluation of the respite program. Monitors compliance with program policies and procedures, Case Management/Respite Standards and working agreements with principle referral agencies. Develops corrective action plans in areas of insufficient performance.
• Conducts a comprehensive assessment to determine client assets, deficits and needs in psycho-social and health areas and to determine the need for case management or respite services.
• Develops and implements a service plan listing services recommended; refers the client to all resources listed in the plan and follows up to see that resources are obtained in a timely manner, appropriate to need; terminates case management or respite services when the client's support systems are operating adequately to meet client needs or the client is no longer eligible for these services.
• Develops and maintains effective working relationships with social service system officials, community agency staff, other county employees and the public.
• Identifies statistical needs, develops and implements data reporting tools; prepares accurate and timely reports as needed.
• Assists the Case Management Supervisor by reviewing samples of case records for accurate content, response times, service plan implementation and final case termination and by coordinating formal case staffing meetings, and providing individual case consultations and formal training sessions.
• Assists the Case Management Supervisor in the development of program policies and procedures; implements changes in work priorities; procedures and methods.
• Serves as Fair Hearing Coordinator for the Case Management Division in formal hearings before an Administrative Law Judge. Interprets WAC and RCW to prepare and present fair hearing reports to defend staff actions; provides procedural consultation to supervisors as needed; mediates with appellants as needed.
• Serves as primary case manager for a client caseload, in accordance with all requirements of Case Manager job specification.

STATEMENT OF OTHER JOB DUTIES

• Serves as backup for case management staff as necessary.
• Performs related duties as assigned.

A bachelor's degree in psychology, sociology, social work, social welfare, nursing, counseling and guidance or related field; PLUS, two (2) years of paid on-the-job social service experience. A Master's degree may substitute for one (1) year of paid on-the-job social service experience. Must pass job related tests. KNOWLEDGE AND ABILITIES Knowledge of:

• the aging process
• social, financial and health problems confronting older persons and persons with disabilities
• available community resources
• governmental and private sector case management/respite programs
• practice and procedures involved in the planning, development, administration, monitoring and evaluation of such programs

Ability to;

• effectively interview clients, conduct a comprehensive assessment and develop service plans; establish and maintain rapport with clients and their families
• deal with difficult client situations and provide case backup/consultation to other staff
• communicate orally and in writing, conduct group presentations and facilitate meetings
• perform client interviews, comprehensive assessments, written service plan development, maintenance of client records and files
• develop and maintain effective working relationships with social and health service providers
• communicate effectively with people regardless of age, sex or social, economic or cultural background
• respond effectively in crisis or emergency situations
• maintain detailed records and prepare clear, concise written reports
• exercise initiative and judgment to make decisions within the scope of assigned authority
• utilize computer technology for management of program data
• read, interpret and apply work-related laws, rules and other regulations

SUPERVISION Employees report to the Case Management Supervisor. Work is performed with considerable independence and is reviewed for quality, adequacy of professional judgment and compliance with established goals and policies through conferences, case record narratives, reports and appraisal of results obtained. WORKING CONDITIONS The work is performed in a variety of settings including client homes, adult family homes, congregate care facilities and the usual office environment. Employees may be required to travel to clients' place of residence. The employee is required to work evenings, weekends and holidays as necessary. Snohomish County is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are provided upon request. EEO policy and ADA notice Apply tot his job Apply To this Job