Experienced Quota Analyst II – Customer Service Operations

At arenaflex, we're revolutionizing the way people connect and communicate by delivering ultra-fast, reliable internet to consumers and small businesses across the U.S. Our mission is to help our customers Internet better™ every day, and we're looking for a talented Quota Analyst II to join our team. As a Quota Analyst II, you'll play a critical role in creating and maintaining technicians' schedules and capacity for field service demand work. You'll work closely with Dispatch Planners/Managers and Field Leadership to ensure dispatch intervals are within scope and appointments are met daily. This role will be responsible for one to four states, 40 to 80 buckets, approximately 350 technicians, or equal to about 1/6th of the arenaflex footprint.

About the Role

The Quota Analyst II is a key position that requires strong analytical and problem-solving skills, as well as excellent communication and organizational abilities. You'll be responsible for monitoring capacity reports and dashboards, adjusting capacity to account for higher demand in any markets, and maintaining technician schedules, including working time, non-working days, and reoccurring activities. You'll also collaborate with field leadership on solutions to add capacity in areas of high demand, coordinate travel for technicians between donor and recipient markets, and monitor capacity solutions to ensure a return on investment and budget expectations are met.

Key Responsibilities

* Monitor capacity reports and dashboards, adjust capacity to account for higher demand in any markets

• Maintain technician schedules, including working time, non-working days, and reoccurring activities
• Alert and collaborate with field leadership on solutions to add capacity in areas of high demand
• Coordinate travel for technicians between donor and recipient markets
• Monitor capacity solutions to ensure a return on investment and budget expectations are met
• Work with routing planners and field managers to balance strategic needs of low intervals with tactical needs of met appointments
• Collaborate with sales and marketing to ensure enough field capacity is available for forecasted demand
• Build daily/weekly reports as needed on a rotating basis

Do You Have?

* Proficient in problem-solving

• Proficient in field service systems
• Knowledge of inbound dispatch systems
• Good oral and written communication skills
• Good organizational skills
• Ability to multi-task
• Innovative and highly motivated
• Ability to prioritize work
• Ability to perform in a fast-paced environment
• Ability to work in a group to reach common goals
• Ability to adapt to process improvements and changes
• Knowledge of basic grammar rules and business math
• Basic PC knowledge and keyboarding skills
• Positive, outgoing attitude

Minimum Requirements

* College degree and 2-4 years professional level experience; or 6+ years professional level related experience; or an equivalent combination of education and professional level related experience required.

Compensation and Benefits

The starting compensation range for this job is $50,000 to $64,300. arenaflex offers a comprehensive benefits package, including:

• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational Assistance Plan
• Identity Theft, Legal, Auto & Home and Pet Insurance
• https://arenaflexbenefits.com

Work Environment and Culture

arenaflex is an equal opportunity employer. We celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.

Career Growth Opportunities and Learning Benefits

arenaflex offers a range of career growth opportunities and learning benefits, including:

• Professional development programs
• Training and certification opportunities
• Mentorship and coaching
• Opportunities for advancement and promotion
• A dynamic and supportive work environment

How to Apply

If you're a motivated and detail-oriented individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!

Notice to Non-U.S. Citizens

arenaflex, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide arenaflex with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or arenaflex's network. If you are not a U.S. citizen, please notify your recruiter or email [email protected] as soon as possible for information on arenaflex's foreign personnel disclosure and approval requirements. Apply Job! Apply for this job